Yes, but its Royall Mails fault that their delivery offices close early most days of the week making it a mission to get your parcel.
Yes, my local sorting office has ONE day a week (Wednesday) where it's open until 8pm. Every other day it's around midday.
So you come home, find a card, and can't go and pick it up for a couple of days or more. Great.
As said before, if your neighbours work too then you're stuffed.
Many couriers are also going to have the same problem delivering too, but some will text to ask if you're home (and to ask for a delivery at another time) while many have depots open later in the evening so you can go there. Amazon will likely alert you, so you could even go straight from work - although it depends on whether you need the card or not (some will simply ask for ID and the consignment number).
But a collection point is ideal. Whether that's your local convenience store, a locker, petrol station - or, hey, your sorting office! There's an idea. If Royal Mail wants to be able to cope with the home shopping revolution, why not open in the evening?
By all means close in the afternoon if it's dead, but open from 4.30pm until, say, 8.30pm.
Then, companies will perhaps use Royal Mail instead of other 'fly by night' delivery firms that have set up purely to take advantage of the glacial pace of Royal Mail.
When you say customers do you mean the recipient or the sender?
Why would the sender care whether you're in or not? Am I right in thinking that everything sent by Amazon Prime comes special delivery? For what it's worth I think that thats more inconvenient than any other means because not only does it require a signature but it can't be delivered to a neighbour either.
A lot more items I get don't require a signature - even from Royal Mail - yet it's still tracked. I don't know if this is how Amazon does it for everyone, or just that I'm probably a trusted customer given the length of time as a Prime user, and never having had anything go missing (i.e. making a claim).
Some carriers will ask me to take something in for a neighbour, but I know there are sometimes items marked quite clearly that they can't be delivered elsewhere. Amazon obviously decides that based on what the package contains.
Our enquiry office is open from 7am-2pm and 4pm-7pm. Yours?
Why are they different in different places? That doesn't make sense. Well, okay, it does as you might argue some are rather quiet - but it's rather like running down a bus/train service. Once it's not convenient to people, they stop using it. Improve the facilities, and people come rushing back.
It's good that my above suggestion is reality, but also rather pointless given the package that got returned isn't going to be at the one open until 7pm every day (and even 7pm might be just too late for many people).
And Amazon now deliver on Sundays too. I've had many things on a Sunday, which is possibly the most convenient day of the week. I think Amazon's next step will be to schedule deliveries, as the only way to make sure something comes on a Sunday at the moment is to complete the order on Saturday morning. I'd sooner buy something now, then set it for Sunday delivery, than wait and find the item out of stock (or forget).
