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New Oyster Card already registered

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iphone76

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6 Nov 2010
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South Essex
Last year I went to Liverpool Street National Rail ticket office and got a new Oyster card and added the PRIV NR Only discount and some PAYG credit.

I wanted to register the account, however, the TfL website told me the card was already registered.

I gave the helpline a call and they said I would have been given a password/code/PIN when I was given the card, however, I know I wasn't as I would have recorded it at the time.

Has anyone else experienced this and is there a straight forward solution?

They said I could run down the card, get a new card and ensure they give me the password, but this seems a cack handed, long winded way to do this. Any advice gratefully received.

Thank you.
 
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RailUK Forums

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Surreytraveller

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Get a new Oystercard online or at a station or wherever, so you put your own password etc on it. Get your Priv discount put on it. Hand your existing Oystercard in for a refund. Don't try to explain to staff about Priv discounts, as they generally don't seem to have a clue
 
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iphone76

Member
Joined
6 Nov 2010
Messages
988
Location
South Essex
I got this resolved. Called up the helpline again and after a 10 minute cryptic phone call I obtained my secret word and I was able to register the card online. Feel free to close this thread. Cheers.
 
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