If you want to lodge a complaint about the abysmal standards on the site & are cheesed off with getting the bog-standard reply email, then try firing an email off to one of these instead.
Chris Scoggins (CEO); chris.scoggins@atoc.org
Jason Webb; Head of Online Services; jason.webb@atoc.org
Jason Durk; Head of Passenger Information; jason.durk@atoc.org
You might get somewhere, then again you might not; And with the useless nature of the new site it's more likely to be the latter.
Cheers for the email addresses SWT, I may email them.