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Network Railcard "Journey"

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IanD

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I was recently at Paddington station on a Monday morning and I needed to buy 2 tickets for the journey I wished to make: a 3 day Thames Rover with Network Railcard discount and an Off Peak Day Return from Moreton in Marsh to Worcester stations so that I could complete the Cotswold line. The second ticket should have been £11.70 but the clerk charged me £7.75 (applying the railcard discount). I think this was a mistake and when I noticed (halfway to Reading), I expected to be picked up on it later on and at least asked to pay the difference. Fortunately I wasn't and the guard on the return train from Worcester didn't notice when I accidentally presented the outward portion which hadn't been checked earlier!

Anyway, this got me to thinking about the T&Cs of the Network Railcard.

Condition 7 states (my bold):
Network Railcard Terms said:
A £13 minimum fare applies to all journeys Monday to Friday, excluding public holidays...

As we know according to condition 19 of the NRCoC, we can use two or more tickets for one journey as long as together they cover the entire journey (subject to the various clauses).

So, was the clerk in fact correct in applying the discount to my second ticket as the cost of the Rover had already exceeded the minimum??

I have a leaflet for the railcard which says in the blurb that minimum fares apply to each ticket but the actual T&Cs that you sign up to specifically state that it applies to the journey!
 
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yorkie

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There is a strong argument to say that the clerk was correct, but I am sure not everyone would agree with that!

This is the rail industry, and it's not uncommon for T&Cs to conflict.
 

IanD

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I think he made a mistake as there was a lot of other confusion during the transaction - I nearly ended up with a child's rover ticket.

Just wish I'd asked him for a third ticket I needed for the next day!
 

David Goddard

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Interesting the terminal let him issue the discounted ticket in the first place.
 

dzug2

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I wonder if there was confusion with eg the senior or YP railcards where the reduction would have been legitimate?
 

MikeWh

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Is Moreton to Worcester even in the Network zone?

Yes. The Cotswold line is like the Yeovil to Exeter line stretching way beyond the South East area to generate business for a poorly used line.
 

W-on-Sea

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The Network Area does go out as far as Worcester Foregate Street. Don't think it did originally, though.
 

IanD

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I was surprised to see the discount applied to a Worcester ticket (as well as during the minimum fare time) which is why I picked up a leaflet when I got to Worcester to check the T&Cs. Hadn't realised the NSE zone extended so far. The fact they had a leaflet in Worcester was a bit of a clue though.
 
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dzug2

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Yes. The Cotswold line is like the Yeovil to Exeter line stretching way beyond the South East area to generate business for a poorly used line.

There's even an easement to allow it to be used earlier than the standard times
 
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