I contacted Network Rail yesterday via their web-form to report a section of dodgy track over which a train jolted quite dramatically on Monday.
Today I got a 'phone call from them to thank me for my input and to re-assure me that they were aware of the problem and that it's on their urgent list to fix asap.
An excellent response that gives confidence in the organisation. I can think of at least one TOC who could learn from their example!
Today I got a 'phone call from them to thank me for my input and to re-assure me that they were aware of the problem and that it's on their urgent list to fix asap.
An excellent response that gives confidence in the organisation. I can think of at least one TOC who could learn from their example!