I hated the lack of customer service in BR days. I went for an interview and got a First Class Ticket and the sleeper - Preston- Euston in 1984. I got in my compartment and the attendant said there was no water in his tank so there may not be any refreshment. There was an hour layover IIRC in Crewe with access to water etc. Sure enough I get to Euston and no tea/coffee. A fortune was spent on a First Class Ticket plus a sleeper supplement and you cant even get a frickin hot cup of tea. That would not happen in this new era - hell on Virgin there is even free food in First never mind a hot drink.
In general, I do not like nationalized industries - sorry.