NCL - EDB, EDB - NCL Advance Tickets : Same tickets bought twice

[Willie Bee]

I am just sorting out tickets for early in 2025 and realise I have accidentally booked the same tickets twice

I should have 2 tickets (for my wife and I) from Newcastle to Edinburgh, then 2 more for the homeward journey 3 days later, from EDB - NCL

I have in fact 4 tickets.

Should I contact LNER, say by phone .. or I can just as easily travel to Newcastle and speak to staff there at the ticket office. The tickets were actually bought online, through the LNER website.

thanks

 

[transportphoto]

How long ago did you buy them? If today, get on the phone.

Thinking about it - I’d probably suggest phoning either way. The travel centre will unlikely be able to give much support for tickets purchased online.

 

[Willie Bee]

How long ago did you buy them? If today, get on the phone.

Thinking about it - I’d probably suggest phoning either way. The travel centre will unlikely be able to give much support for tickets purchased online.

I bought them late November, then again earlier this month.

I've just contacted LNER and they refunded my tickets, at £5 per booking .. so £10 total .. I can live with that

 

[transportphoto]

Are they “Advance” tickets, or Off-Peak/Anytime? If the latter, they’re refundable for a few. If they are Advance then they’re not strictly refundable, though you may get lucky with discretion.

 

[Willie Bee]

Are they “Advance” tickets, or Off-Peak/Anytime? If the latter, they’re refundable for a few. If they are Advance then they’re not strictly refundable, though you may get lucky with discretion.

I've just updated my previous post .. all sorted now

thanks anyway for your support