Nationwide fault with ticket vending machines

[cf111]

Snapped at Elgin not five minutes ago. Is this Scotland only or all of GB?

We are experiencing a nationwide fault with the ticket vending machines. Please do not use cards to purchase tickets. ScotRail apologise

 

[ScottishIain]

Couldn't use cards at any of the TVMs at Glasgow Central last night or collect any TODs from them.

 

[Traveller54]

So if you need to collect your on line bought tickets from a machine, will a manned station counter issue them or will the train conductor accept a note of your booking reference?

 

[theironroad]

Re the op question.
Don't know for sure, but imagine it just applies to Scotland.

 

[ScottishIain]

According to the Scotrail Twitter feed it was fixed hours ago

 

[mbreckers]

It's been ongoing for days, only affecting card purchases at TVM's, does not affect booking office or ticket collection at tvm's

Hopefully it's fixed cause there were also a lot of reports of machines swallowing cards

 

[Bungle965]

So what would happen if you picked up your tickets at a station that only had a TVM and you had to pick your tickets up?
Sam

 

[Crossover]

So what would happen if you picked up your tickets at a station that only had a TVM and you had to pick your tickets up?
Sam

It doesn't seem like the issue affected collections from TVM's. Though in cases where it does, I have heard of train crew being advised to accept booking confirmations and to collect the tickets at the first available opportunity

 

[Bungle965]

It doesn't seem like the issue affected collections from TVM's. Though in cases where it does, I have heard of train crew being advised to accept booking confirmations and to collect the tickets at the first available opportunity

Ahh right okay thanks for that.
Sam.

 

[Chris M]

It doesn't seem like the issue affected collections from TVM's. Though in cases where it does, I have heard of train crew being advised to accept booking confirmations and to collect the tickets at the first available opportunity

A few years ago I was travelling from Warwick to Marylebone, intending to collect my tickets from the machine at Warwick before boarding. The only ticket machine was not working (I have a vague memory it was due to vandalism) and the ticket office was not open. I was advised to board the train and to show my booking reference number if asked - the on-train staff would be aware. Indeed they were and I was just told to collect my tickets at Marylebone, the person manning the gateline at Marylebone was also aware of the issue at Warwick and let me though, letting me know where the ticket machines were. I did collect my tickets, although as I was only making a single journey from Warwick to Marylebone there wasn't actually much point (I didn't think of this until after collecting my tickets though!)

 

[azz7008]

A few years ago I was travelling from Warwick to Marylebone, intending to collect my tickets from the machine at Warwick before boarding. The only ticket machine was not working (I have a vague memory it was due to vandalism) and the ticket office was not open. I was advised to board the train and to show my booking reference number if asked - the on-train staff would be aware. Indeed they were and I was just told to collect my tickets at Marylebone, the person manning the gateline at Marylebone was also aware of the issue at Warwick and let me though, letting me know where the ticket machines were. I did collect my tickets, although as I was only making a single journey from Warwick to Marylebone there wasn't actually much point (I didn't think of this until after collecting my tickets though!)

Yes I can attest to this having done it from a LM service from Warwick to moor street! Here's the weird part, the booking office was open but she refused to print my tickets as they were for collection from the TVM.

God knows why there is only 1 TVM at Warwick, it's out very often and the booking office is often shut. Then you compare to down the road at Warwick Parkway and there is no less than 4 TVM'S.

 

[3141]

My experience of the problem of collecting tickets in advance when the TVM turned out not to be working was at Overton. I phoned SWT and the person I spoke to said that as the train from Overton was booked to wait at Basingstoke for three minutes I should board my train, explain to the guard if necessary why I did not have a ticket, alight at Basingstoke, go to one of the Basingstoke TVMs, or to the booking office, get my tickets, return to the platform and re-board the train. I questioned the feasibility of this advice, on the basis that the necessary steps were likely to take more than three minutes, he hadn't allowed for the time it might take to explain my situation to the person in the barriers at Basingstoke or for possible queues at the TVMs, I had connections to catch in London, and various other factors which I considered made his advice unrealistic. In the end he agreed it might be more practical to sort things out at Waterloo. Luckily by the day of travel the machine was working again.

 

[me123]

According to the Scotrail Twitter feed it was fixed hours ago

Was still happening today at Livingston North. Message on the boards asking passengers not to use the machines (it mentioned that the issue was still "nationwide"). The machines themselves were out of use. And there was a miserable looking woman hiding from the rain in the shelter on Platform 2, who I think may have been selling tickets.

Nothing on the ****ter feed or nothing on the website as far as I can see since the problem was claimed to be fixed yesterday.

 

[CC 72100]

Whenever the tvms go down at a specific station, a message is often sent out on the relevant systems advising that customers will likely be travelling with booking references only.

 

[mbreckers]

ScotRail Twitter now stating that the problem is fixed

https://twitter.com/ScotRail/status/670984331410718720

CLEARED: Fault with self service machines been fixed and now able to accept card payments. Thanks for your patience while we fixed fault. ^A