National Rail ticket validity during Tube disruptions

[TUC]

When there are disruptions on the tube, suchban incident leading to services being reduced or not operating, the message iis usually given that tickets will be accepted on local buses. Does this include national rail tickets ftom around the cpuntry that have a tube journey add-on? The way the announcements are phrased often leaves it uncleat.

Also, in situations where a Tube station has been made temporarily uinaccessible for disabled people such as due to a lift closure, and such passengers are advised to travel to the next station and complete their journey by bus, would their rail ticket be valid on the bus in these circumstsnces? What if the extended journey took thrm outside of the zone for which their rail ticket was valid?

 

[yorkie]

If ticket acceptance is in place, that means any ticket that would have been valid by London Underground will be valid by bus.

 

[Mojo]

Also, in situations where a Tube station has been made temporarily uinaccessible for disabled people such as due to a lift closure, and such passengers are advised to travel to the next station and complete their journey by bus, would their rail ticket be valid on the bus in these circumstsnces?

I’ve never heard it be advertised officially that alternative transport arrangements are made for lack of step free access. Customers in a wheelchair have free travel on London buses in normal circumstances in any case. Station management will authorise a taxi for customers using a wheelchair who request it where a lift is out of service unexpectedly, this is usually from the nearest usable step free station.

 

[Taunton]

The sole lift at Canning Town that links the main DLR platform, the Jubilee Platform underneath, and the underpass to the concourse, was recently rebuilt, several months' work, and there was an enormous lengthy statement on what wheelchair/pram passengers should do to handle both interchange and leaving the station. The Jubilee had no step-free access at all at this time.

Passengers from the DLR Beckton branch (Excel etc) for the Jubilee Line to Canary Wharf and Central London, directly underneath, were actually told the following :

Cross the platform from the Beckton train to a DLR Woolwich train.
Go one station south to West Silvertown.
Transfer platforms, which requires two lifts as they are side platforms.
Wait for a Stratford (only) DLR train, back through the other platform at Canning Town, to West Ham.
Transfer platforms to the Jubilee, which again requires two lifts.
Head back through Canning Town for the third time, and onward.

I did wonder if non-London wheelchair passengers, or pram users, who do not have the free passes, might exceed the validity time of their Oyster cards on journeys like Excel to Canary Wharf (which are actually within sight of one another).

 

[Busaholic]

The sole lift at Canning Town that links the main DLR platform, the Jubilee Platform underneath, and the underpass to the concourse, was recently rebuilt, several months' work, and there was an enormous lengthy statement on what wheelchair/pram passengers should do to handle both interchange and leaving the station. The Jubilee had no step-free access at all at this time.

Passengers from the DLR Beckton branch (Excel etc) for the Jubilee Line to Canary Wharf and Central London, directly underneath, were actually told the following :

Cross the platform from the Beckton train to a DLR Woolwich train.
Go one station south to West Silvertown.
Transfer platforms, which requires two lifts as they are side platforms.
Wait for a Stratford (only) DLR train, back through the other platform at Canning Town, to West Ham.
Transfer platforms to the Jubilee, which again requires two lifts.
Head back through Canning Town for the third time, and onward.

I did wonder if non-London wheelchair passengers, or pram users, who do not have the free passes, might exceed the validity time of their Oyster cards on journeys like Excel to Canary Wharf (which are actually within sight of one another).

Or, in the words of the old song, ''Let's call the whole thing off''. It reeks of box-ticking by TfL, rather than just admit that interchange is impossible for those passengers for a period of time, which would be far more honest.

 

[transmanche]

I did wonder if non-London wheelchair passengers, or pram users, who do not have the free passes, might exceed the validity time of their Oyster cards on journeys like Excel to Canary Wharf (which are actually within sight of one another).

They'd still have at least 90 mins to make that journey.

Of course, anyone who actually wanted to travel from Custom House (Excel) to Canary Wharf would simply take the DLR and change at Poplar, where it's a cross-platform interchange. (I'm sure the advice you quoted was only for people who arrived at Canning Town and found themselves 'stranded'.)

Whilst Excel and Canary Wharf may be in sight of each other, it's the best part of an hour's walk between the two.

 

[rebmcr]

Anyone who actually wanted to travel from Custom House (Excel) to Canary Wharf would simply take the DLR and change at Poplar

Or indeed, simply alight at Poplar. A lot of the complex is nearer to the northerly DLR stops than it is to the Jubilee station — this includes the Elizabeth Line station!

Even Canary Wharf DLR stop is further from the Jubilee station of the same name than Heron Quays DLR stop is.