MyInterrail - phone lines ceased

[Angmering1974]

I purchased a pass via MyInterrail ( https://www.myinterrail.co.uk/ ) because it looked more straightforward to claim the carer's pass (compared to Interrail). They have issued the normal pass and I emailed them on Friday to request the carer's pass with no human response yet.

But I'm a little uneasy as they seem to have ceased their phone lines well in anticipation of ceasing operations in February. One phone number doesn't connect and the other says not in service.

I'm not in a major rush but I would just like to be confident they will still be able to process the request hopefully sometime this week.

Anyone know anything about the current state of ops in that department?

 

[Sad Sprinter]

Wait, they’re phasing out Interrail?

 

[Angmering1974]

Wait, they’re phasing out Interrail?

"MyInterrail", a brand of ATOC Ltd (who also run the National Rail brand) are ceasing their retailing of Interrail passes from 1st Feb 2026.

Interrail passes are still available from other retailers such as https://www.interrail.eu/en

== Doublepost prevention - post automatically merged: 6 Jan 2026 ==

I found a different phone number (in the confirmation email, main switchboard/reception I think) and got through to a nice lady who said if I don't get a response by tomorrow to call back and they'll find someone to chase them.

== Doublepost prevention - post automatically merged: 7 Jan 2026 ==

Still nothing from them.

Turns out the fulfilment/support etc is run by International Rail, who also don't have any working phone numbers nor live chat.

At this rate I'll be pondering a chargeback!

Obviously, avoid MyInterrail.co.uk at all costs!