Living in York, I recently went for an enjoyable weekend in Caernarvon with a friend. Unfortunately, the train journey through no fault of the TOCs concerned didn't quite run smoothly.
On Friday 30th September, we were booked on the 1157 First TransPennine Express from York to Manchester Piccadilly using an advance ticket that was booked through the East Coast website. Owing to earlier problems in the Huddersfield area (yet another cable theft?), the crew for our train was apparently in Manchester and as a result they had to cancel our train at York. We got on the next available service (the 1226); however this did mean that we missed our connection into the 1350 to Llandudno Junction. Again we got the next service one hour later and completed our journey.
This does raise two questions from me: 1) Can we able to reclaim some of our fare back through Delay Repay? 2) If so, which TOC should I reclaim it from?
Coming back on Sunday 2nd October, we were booked on the 1526 from Llandudno Junction to Manchester Oxford Road and our travel itinerary told us that we would have to go out to Salford Crescent from Oxford Road to then get to Manchester Victoria to get the 1805 to York. This gave us a 6-minute connection at Manchester Oxford Road, a 7-minute connection at Salford Crescent and an 8-minute connection at Manchester Victoria. (As an aside, I was surprised they didn't tell us to change at Newton-le-Willows; however that was probably owing to a lack of available seats before Victoria). Our train ended up arriving at Oxford Road 5 minutes late, which meant by the time we'd disembarked the train, our connection had left. As a result, we decided to dash across central Manchester to get to Victoria and made it with a couple of minutes to spare.
This raises one question from me. Would there be a claim for the connection being missed at Oxford Road even though we managed to get across central Manchester on our own accord or would that is seen as being cheeky?
On Friday 30th September, we were booked on the 1157 First TransPennine Express from York to Manchester Piccadilly using an advance ticket that was booked through the East Coast website. Owing to earlier problems in the Huddersfield area (yet another cable theft?), the crew for our train was apparently in Manchester and as a result they had to cancel our train at York. We got on the next available service (the 1226); however this did mean that we missed our connection into the 1350 to Llandudno Junction. Again we got the next service one hour later and completed our journey.
This does raise two questions from me: 1) Can we able to reclaim some of our fare back through Delay Repay? 2) If so, which TOC should I reclaim it from?
Coming back on Sunday 2nd October, we were booked on the 1526 from Llandudno Junction to Manchester Oxford Road and our travel itinerary told us that we would have to go out to Salford Crescent from Oxford Road to then get to Manchester Victoria to get the 1805 to York. This gave us a 6-minute connection at Manchester Oxford Road, a 7-minute connection at Salford Crescent and an 8-minute connection at Manchester Victoria. (As an aside, I was surprised they didn't tell us to change at Newton-le-Willows; however that was probably owing to a lack of available seats before Victoria). Our train ended up arriving at Oxford Road 5 minutes late, which meant by the time we'd disembarked the train, our connection had left. As a result, we decided to dash across central Manchester to get to Victoria and made it with a couple of minutes to spare.
This raises one question from me. Would there be a claim for the connection being missed at Oxford Road even though we managed to get across central Manchester on our own accord or would that is seen as being cheeky?
