Multi TOC delay repay

[mrmartin]

I was caught up badly in the gas main stuff on the GWML a few weeks ago.

I just got round to submitting delay repay, with the tickets being Paddington - West Drayton, West Drayton - Didcot then Didcot - Newport. Travelled on EL between London and Reading then pick up a GWR.

GWR rejected it and have sent it to TfL rail. I've appealed, because the delay on EL was 7 minutes but 120+ on GWR side!

I did some research but how is this meant to work? I assume it is just their automated system rejecting it, but I'm curious what the actual rules are when multiple companies are involved like this and both have delays?

 

[AlterEgo]

Please list your planned itinerary along with the times, and also give us the actual times. This will help us determine who you should claim from. The first TOC who caused a delay will take on the whole claim.