- (b) if paragraph (a) does not apply and the ticket has been bought from a Train
Company’s ticket office (or a self-service machine) and you return your ticket at
any Train Company’s ticket office no later than 28 days after the expiry of the
ticket’s validity, you will receive a refund (subject to the notes below); or
- (c) if paragraph (a) does not apply, the ticket has been bought from a Train
Company’s telesales office or a Train Company’s internet website and you
return the ticket to an address notified by that Train Company no later than
28 days after the expiry of the ticket’s validity, you will receive a refund
(subject to the notes below); or
- (d) if paragraph (a) does not apply and the ticket has been bought from a travel agent,
if you return the ticket to that agent no later than 28 days after the expiry of the
ticket’s validity, you will receive a refund (subject to the notes below).
Notes:
(i) The amount of the refund will normally take into account any use you have made
of the ticket and in some circumstances no refund will be paid.
(ii) In the case of a refund made under (b), (c), or (d) above, you may have to pay a
reasonable administrative charge (not exceeding £10).
(iii) Your right to receive a refund of all or part of the price paid may be restricted
in the case of some types of reduced and discounted fare tickets, for example,
those with an advance purchase requirement. These rights are set out in the
notices and other publications of the relevant Train Companies.
(iv) In the case of a refund under (b), (c), or (d) above, you will not receive an
immediate refund but your refund application will be processed as soon as
reasonably practicable.
(v) In the case of an Electronic Ticket, the refund process may require you to allow
the person making the refund to delete the stored ticket data or to demonstrate to
that person that you have done so in accordance with the conditions of that ticket.
