Merseyrail Railpass Mislaid - Reimbursement

[Wiggaz]

I have an annual Merseyrail Railpass which is bought - via my employer - from Northern Rail's 'Specialised Sales' Dept.

I recently mislaid it so arranged for a duplicate to be issued and paid a £10 admin fee - no issue so far.

I was under the impression that I could claim a refund for the tickets to/from work which I bought on the days before the duplicate arrived, so I duly sent the receipts off to Northern. However, they've now written to me saying that the receipts are insufficient and that I have to submit the original tickets, most of which I no longer have. Is this right/normal?

 

[hairyhandedfool]

Yes it is, in order to get a refund a ticket must be supplied. Unfortunately some people would claim a refund from the receipt and then get a friend to claim a refund for the tickets. Whilst this could easily be found out, it takes man power and time, requiring the tickets for all refunds reduces this substantially.

 

[Wiggaz]

Yes it is, in order to get a refund a ticket must be supplied. Unfortunately some people would claim a refund from the receipt and then get a friend to claim a refund for the tickets. Whilst this could easily be found out, it takes man power and time, requiring the tickets for all refunds reduces this substantially.

Thanks. It would have been helpful if they'd told me that before I let the outward portions get swallowed by the barriers at Moorfields.