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Megatrain Christmas Eve cancellations

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Cheds

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Megatrain advertised trains on west coast line for Christmas Eve.
Cheds dad booked two tickets.
Megatrain then emailed to say that all 'trains' had been cancelled for the day.
Cheds Dad had a look at the virgin website.
Some of the train times advertised by megatrain are indeed running.
The train booked by Cheds Dad is not apparently running and had apparently been cancelled by Virgin several weeks before megatrain advertised and took the booking. It would normally be the last train of the day at just after 8pm.
Megatrain have offered to rebook a different day ( but there are no trains for the next four days) or to give a refund.
Net result is cheds dad will have to get a hire car or use another operator and will be £40+ down on the deal.
Is this fair?

Thanks for comments and perhaps happy Christmas is appropriate in the circumstances!
 
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yorkie

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Someone had success with this. I'll dig out the thread...

OK, a quick search for thread titles containing Megatrain in the Disputes section reveals a thread from 2012: Megatrain cancellation... and a thread from 2013:Cancellation' by Megatrain

Of particular note:
Megatrain tickets are sold subject to the 'Ticketing and Settlement Agreement', which specifies that all tickets are sold subject to the NRCoC.
https://www.gov.uk/government/uploa...t_data/file/4143/sswt-franchise-agreement.pdf
(Clauses 13.6, 13.7 and 13.8 on page 90 make expressly clear that the Ticketing and Settlement Agreement applies to Megatrain tickets).

Condition 10 of the Megatrain conditions
http://uk.megabus.com/terms.aspx#megatrain
states that bookings are subject to the NRCoC except where expressly stated otherwise, (and claims to amend the NRCoC in certain areas, for example, on consequences for a forbidden BoJ, and refunds for late running).

Condition 64 of the NRCoC states that the contract for rail travel is governed by English law unless a ticket is bought in Scotland for travel wholly within Scotland, which is not the case here.

When a person purchases a ticket entitling them to travel on the railway, they enter into a contract with the TOC whose trains he or she has the right to use- in this case, SWT.

Condition 1 of the NRCoC makes clear that "where the company selling you the ticket is not one of the Train Companies on whose services you are travelling, the seller is acting as agent for the Train Company or Companies in whose trains you are entitled to travel."

Whilst the Unfair Terms in Consumer Contract Regulations 1999 do not apply to any contractual term governed by a statutory or regulatory provision* they do apply to contractual terms other than those subject to such a provision.
(2) These Regulations do not apply to contractual terms which reflect–
(a)mandatory statutory or regulatory provisions (including such provisions under the law of any Member State or in Community legislation having effect in the United Kingdom without further enactment);
*These include relevant byelaws, the Penalty Fares Regulations, the Ticketing and Settlement Agreement, the franchise agreement, or the NRCoC)

Accordingly, contractual clauses which are not subject to the NRCoC, franchise agreement, or Ticketing and Settlement Agreement, would be covered by the UTCCR, which, amongst other things, declare terms giving a unilateral right of cancellation to the provider to be unfair and unenforceable.

If megatrain tickets are covered by the NRCoC and its associated obligations to honour the contract entered into (although they are), they would instead be subject to the even more stringent UTCCR.

Having carefully reviewed the megatrain terms and conditions, I see nothing that provides for a unilateral right of cancellation for either Megatrain or the TOC concerned, except in case of emergency or force majeure- and wanting to re-sell the ticket at a higher price hardly qualifies as force majeure:

In any event, courts do not look favourably on contractual terms providing for a one-sided, unilateral, and well-hidden right of cancellation even where the contract is not subject to the UTCCR- such a term is likely to be considered "onerous" as per Interfoto Picture Library Ltd. v Stiletto Visual Programmes Ltd http://casebrief.wikia.com/wiki/Interfoto_Picture_Library_Ltd._v_Stiletto_Visual_Programmes_Ltd.

To put simply, a passenger who changes his or her mind about travel cannot demand a refund on a Megatrain ticket already purchased simply because he or she dislikes the contract he or she has entered into- so too, Stagecoach South Western Trains Ltd and their agents, Megatrain, cannot simply cancel a contract because they regret entering into it.

Megatrain - who are trying it on - backed down.
Hi All

Thank you very much for the replies, especially jkdd77 for all the useful links.
I sent Megatrain an email with the arguments laid out and they've backed down without a fuss.
My booking will be honoured in full. :grin:

Good result for me, not so good I expect for other people in the same situation who have just accepted their cancellation.

Thanks again
A very relieved 'Eeek Bears'
If they do not agree to honour it, log a complaint with Passenger Focus (PF): http://www.passengerfocus.org.uk/contact/complaint

If PF do not get a successful resolution, go through the complaints procedure by contacting your MP, and you could also try a 'Money Claim Online' but I am sure it won't come to that.

Basically they assume that most passengers are happy to be fobbed off, and when they realise someone is actually going to challenge them, they tend to back down <D

Let us know how you get on.
 

Cheds

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Thank you yorkie, authoritative as ever.
The additional twist here is that the actual train booked ISNT running. My look at the virgin website suggests that it was taken off (because of Christmas Eve) a good time before megatrain advertised it. There is no later train by any operator on that day - I looked n NRE.
I will have to take a train an hour earlier which is much much slower, which is a hassle and pay an extra £40+ for the privilege. Or get a hire car.

I wonder what would have happened had I just turned up,at the station with an apparently valid ticket? I'm not going to!
 

yorkie

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As a compromise, you could inform them that, while not ideal, you would accept a variation of the contract requiring you to travel on the earlier, slower train.

But make it clear that you expect the contract agreeing to travel - albeit for amended times - to be honoured.
 

Cheds

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The outcome of this was that it got escalated to complaints and I said I was prepared to be flexible in terms of response. They offered two comp tickets for anywhere on the uk megabus/megatrain network and my money back.
I thought this was near enough. Perhaps I could try an 'interesting' new route....

Thanks for the advice, all.
 

yorkie

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They offered two comp tickets for anywhere on the uk megabus/megatrain network and my money back.
A good result! Glad we could be of assistance, and thanks for letting us know the outcome!:)
 
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