Manor Road to Rainford

[joke2711]

Yesterday afternoon I attempted to travel from Manor Road through to Rainford.
The normal cost of this one-way journey would be £5.10

Due to a car accident last week I am now reliant totally on public transport and my intended journey was;

Manor Road 1626
Kirkby 1726

Kirkby 1736
Rainford 1744

and then the 157 Bus from Rainford at 1807 towards Billinge.

As all of the journeys were within Merseyside, I purchased a Saveaway all zones on a walrus card for £5.40

The 1736 was cancelled which meant waiting for the 1836 ... however the 1807 bus is the last bus on the route so on arrival at Rainford I would have had to complete my journey by taxi. Based on that information, I chose to get a taxi from Kirkby directly home.

Whilst the taxi was my choice and I am not expecting a refund ... do I claim delay repay from Northern for £5.40 or as I was unable to complete my journey do I claim a refund? As this is a Walrus Card (I do have a receipt) will this complicate matters?

Look forward to your replies ...

 

[island]

Northern do not offer DelayRepay on multi-modal tickets such as Saveaways.

If you write (or email) in and complain, you will probably wind up with a complimentary return (or perhaps all day) ticket for use anywhere on the Northern network.

 

[scrapy]

I would suggest emailing that you are making a claim under the consumer rights act for out of pocket expences (taxi) as the cancellation was due to reasons within the control of the rail industry (congestion) and they failed to run an advertised service. Even if you could claim for delay repay on multi modal tickets, you abandoned your journey so delay repay wouldn't be the correct course of action and unfortunately Merseytravel won't refund the Saveaway. Do this by email rather than using the delay repay form.

They may pay it or reject it. If they reject its up to you whether you consider taking it further.

 

[185]

Sure you've probably looked into it but the 157 from Garswood could also be an option to Billinge, or the regular 352 buses from St.H which pass

 

[joke2711]

Many thanks for the replies and I will certainly put in a claim and see what happens.
As for the bus .. it has to be the 157 ... I am about 2 miles from Billinge itself and 2.5 miles from Rainford
Garswood isn't an option either as the last bus leaves before the train would arrive!!