Machine only printed out part of the journey

[yorkie]

See also:

TOD collection problem: return portion not printed

Yesterday a customer attempted to print a return ticket, purchased from the TPE website, at Mount Vernon station. The outward portion printed fine, but the return portion did not. The TVM stated an error had occurred. The Help Point at the station advised the customer to see ticket office staff...

www.railforums.co.uk

Collecting pre-ordered ticket, machine freezes.

I purchased a ticket from the Virgin Trains website on 18 September, opting to collect it from Southall station. Went to Southall station on 19 September to collect the ticket from the machine. Typed in the collection reference code and machine brings up a 'Please Wait' sign and then freezes...

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Tickets not printed

Not so much of a request for help post, more of a tale of what might have been. I went to pick up two 1st class advance singles from Kings Cross to Durham yesterday, booked on LNER's website with a Two Together Railcard from a Northern station's ticket machine yesterday evening. The receipt...

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Collecting TOD from ticket office at Vauxhall

I tried to collect some train tickets from the machines at Vauxhall station recently and it failed despite putting in the right card/reference combination. I went to the ticket office to ask them to print them off and they said they are unable to. I said I’m sure I’ve done this here before but...

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Ticket machine didn't print all the tickets in the transaction, but no error message was displayed

moderator note: Split from https://www.railforums.co.uk/threads/machine-only-printed-out-part-of-the-journey.232722/ Different but had an unsettling TVM experience yesterday. Last month I had bought two tickets (Euston to Glasgow Central & Glasgow QS to King's Cross) for a journey some months...

www.railforums.co.uk

The sooner all tickets are available as e-tickets, the better! Progress is being made but it's far too slow, with certain TOCs, and TfL, holding the process back. We've been overtaken by so many European countries in this regard.

When is the journey? Let us know how you get on...

 

[Watershed]

This isn't fair on the retailer; Greater Anglia are at fault here.

It's isn't, but ultimately it is a problem within the rail industry's responsibility and the passenger shouldn't be disadvantaged as a result of internal bickering as to liability.

Whilst generally TrainSplit provide good customer service, it is rather concerning that the initial response was to palm the customer off.

 

[Haywain]

When is the journey? Let us know how you get on...

Refer to post #17.