• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Lumo Delay Repay: Correct calculation?

Status
Not open for further replies.
BluePenguin

BluePenguin

On Moderation
Joined
26 Sep 2016
Messages
1,605
Location
Kent
I got 50% delay repay on a Lumo open return for a 1 hour delay. Is this right?

Thanks!
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

S

skyhigh

Established Member
Joined
14 Sep 2014
Messages
6,851
From their website:
60 or more minutes’ delayCompensation of at least 100% of the cost of a single ticket or 100% of the relevant portion of a return ticket
Click to expand...

Automated Delay Repay Compensation | Lumo

When your journey with us is delayed by 30 minutes or more, we’ll provide you compensation for the inconvenience that you have experienced.
www.lumo.co.uk www.lumo.co.uk

So that sounds right to me.
 
Status
Not open for further replies.

Top