• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Lowestoft - Great Yarmouth. NREQ Error?

Status
Not open for further replies.

SansPareil

Member
Joined
29 May 2013
Messages
124
Another thread on here prompted me to look up fares for Yarmouth to Lowestoft.

Now easement number 1 in the routeing guide states that;

Journeys from stations on the Great Yarmouth-Norwich line via Acle to
stations on the Norwich-Lowestoft line may go via Norwich. This easement
applies in both directions.

But National Rail Enquiries fails to take this easement into account, so a large number of the possible journeys come back priced at £14.00 for a single journey in either direction via Norwich (or £13.80 via Brundall), that being the cost of a single Lowestoft - Norwich (£7) plus a single Norwich - Yarmouth (£7)

If you picked your travel times in a certain way, for example, outward from Lowestoft on the 17.48, and Returning from Great Yarmouth on the 21.17 you could end up paying £28.00 for a return journey via Norwich in both directions that should cost only £10.90 for an Anytime Return, as there are no return tickets available routed via Norwich.

What makes this even worse is that there is a Wherry Line Ranger available, which covers unlimited travel on these routes after 08:45 at a cost of only £9, so the only price available for that journey from NREQ is inflated by 300%.

Now I'm sure most people don't ever end up paying anything like that, and it's a slightly odd journey to be undertaking by rail anyway, but I wouldn't be surprised if some people took a quick glimpse at the fares online and thought 'sod this for a game of soldiers' aren't the railways expensive, when there's actually a pretty reasonable fare available.

So who can this issue be reported to, and will they take action? Should the Wherry Lines rover be priced on NREQ, and are there many other similar examples of overpriced journeys on NREQ?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Paul Kelly

Verified Rep - BR Fares
Joined
16 Apr 2010
Messages
4,227
Location
Reading
This is an example of what's known in the electronic version of the Routeing Guide as a "Manual" Easement, i.e. one that is not programmed into the booking engines and exists only in the paper/PDF routeing guide. Is it important that it's not taken into account by National Rail Enquiries? Drawing attention to it could feasibly lead to it being deleted; that seems to be what's been done by default over the last few years to any easements the routeing guide programmers have had trouble with.
 

dtaylor84

Member
Joined
14 Apr 2013
Messages
129
But given the requirement to check any proposed routeing with NRE, hasn't it already been effectively removed anyway (in theory at least).
 
Status
Not open for further replies.

Top