Longshot - found ticket

[trainophile]

If anyone collected a rather expensive ticket (over £100) from Carlisle ToD around midday, for travel tomorrow, they left the ticket and collection slip in the machine.

It is with the ticket counter staff.

 

[Adam Williams]

Do ticket office staff contact the retailer when this sort of thing happens? They should

 

[Llanigraham]

Do ticket office staff contact the retailer when this sort of thing happens? They should

How would they know which retailer it was?

 

[mikeg]

How would they know which retailer it was?

The Ticket on Departure Collection of Ticket reference should give a good indication

 

[Llanigraham]

The ToD CTR should give a good indication

What is CTR?

 

[mikeg]

I've edited my post to clarify this. The primary retailer is identifiable from this.

 

[voyagerdude220]

The Ticket on Departure Collection of Ticket reference should give a good indication

Quite often when I issue TODs on my ticket office machine, it doesn't have an actual name and address, simply saying "Customer" instead.

 

[Adam Williams]

Quite often when I issue TODs on my ticket office machine, it doesn't have an actual name and address, simply saying "Customer" instead.

It'll tell you the retailer though, and you can drop them an email / give them a call?

 

[voyagerdude220]

It'll tell you the retailer though, and you can drop them an email / give them a call?

I've not seen that information before when recalling the reference number.

 

[father_jack]

What is CTR?

CTR- Customer Transaction Reference, mix of 8 letters and numbers. Paper CCST (Credit Card Sized Ticket) print the selling company code next to this reference, in this example 1750 is the Cross Country website which is operated by Trainline.

== Doublepost prevention - post automatically merged: 16 Oct 2023 ==

I've not seen that information before when recalling the reference number.

If the customer is a registered user of the online seller names, addresses and even phone numbers can be seen. "Customer" and nothing else is what shows when a "guest" checkout is used. The seller will have more details.

 

[trainophile]

I was wondering how it turned out for the unfortunate ticket buyer. If he'd shown the purchase confirmation email to the guard might he have been allowed to travel? I didn't really notice any details, once I'd seen the price and that it was dated for the following day I panicked and went straight to the counter, stupidly thinking they might have some way of locating the owner. If he'd said "I'm almost sure I left it in the machine now I think about it" might the guard have phoned through to see if it had been handed in?