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London Underground Station Assistant

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TrainBod

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First post on here...

I was wondering if there were any LU station assistants on here? Wanted to know what the shifts were for the role etc......

I had a telephone interview so waiting to see if I pass it...Only issue is that the role is being offered on a 12+ fixed term month contract......just wondering if anyone knew if LU after the fixed term give permanent contracts?

Ta
 
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cmm0112

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Im a station supervisor
the basic shifts for CSA's are
dead earlies 0500-1300
early 0700-1500
middle between 1000/1200-1800/2000
lates 1500-2300
dead lates 1715-0115
you average 40 hours per week, and get paid for 35
the other 5 hours are made up of 2.5 hours meal break time and 2.5 that is banked and gets added to your annual leave (which is 10 weeks per years)


thse shifts are very rough guidlines and vary from location to location.
all dead earlies and dead lates you will be provided with a staff taxi to you closest stations if you finish after the last trains or start before the first

if you want any more info, Pm me
 

Tubeboy

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There's a reasonable chance after the 12 months you'll be kept on as as a CSA2, which is a non safety critical role, but which pays only 23k, compared to 30k which you'll be on if you get this job.
--- old post above --- --- new post below ---
Also you can't send private messages until you've made 5 posts.
 

TrainBod

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Thanks for the reply

I didn't realise there are 2 types of customer assistants...

what do you think are the chances of them keeping the fixed term people on after their contacts end??
 

Tubeboy

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There is only one type of CSA at present. Come this time next year there will be a new CSA2 grade. I'm guessing your on a fixed term contract like the others applying, to cover the permanent staff who have to do a 5 day customer service course for the new station model, which, like I said will start in early 2016. As I've already said, there's a fair chance you will be kept on as a CSA2 after your 12 month contract but it's not guaranteed.
 
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bluegoblin7

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There is only one type of CSA at present. Come this time next year there will be a new CSA2 grade. I'm guessing your on a fixed term contract like the others applying, to cover the permanent staff who have to do a 5 day customer service course for the new station model, which, like I said will start in early 2016. As I've already said, there's a fair chance you will be kept on as a CSA2 after your 12 month contract but it's not guaranteed.

The general consensus is that the vast majority of fixed-termers (I'm one of them) will be CSA1 rather than CSA2 due to the numbers taking severance and moving to other grades (such as T/Op) - although, of course, nothing is confirmed...

Zoo - if you want any further advice please let me know; I'm halfway through week two of my training so the interview process is relatively fresh for me still!
 

TrainBod

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Mark..Thanks

I need to do five posts before I can PM you about details

I have been shortlisted for the interview and tests

Just wondering what a typical shift pattern is? How many weekends a month do you work?

My only worry is that I am in a perm job....so slightly worried that they may not keep us on....also whats the position with postings etc...?
--- old post above --- --- new post below ---
How quickly did you start training after your assessment day?
 

Mojo

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Just wondering what a typical shift pattern is? How many weekends a month do you work?
Unfortunately for this intake there will not be a "typical shift pattern." At present station staff are either classed as 'rostered' or 'reserve,' and you will go in as reserve.

Rostered staff, as the name suggests, follow the roster and can work out indefinitely (until the roster is changed) what shift they will be working on a specific day or when their rest days will be. They are only rostered to work at one station, although there are few cases where you may work at a nearby station although this is usually for the cover of rest days or meal reliefs.

Reserve staff are informed of their rest days and their rough duties four weeks in advance, and the finalised duties are confirmed by Thursday for the week commencing that Sunday (although you can still be requested to change your duty by two hours either way with 24 hours notice). Note that some station groups operate a rest day roster system that means staff can find out when their rest days will be for some time in advance, although this is not for all locations, and even if you work at those locations that operate such a system, some weeks will be flexible when you will not find out your rest days until nearer the time. Reserve staff could work at all stations in a group.

I will not go into the specifics about over establishment staff as that is perhaps a bit too complex but see about reserve staff above.

As to the number of weekends, off that is really dependent on where you work. There are some CSA rosters, for example St James's Park, where you only work two in every five weekends. There are other locations, such as Knightbridge, where you get two in nine Saturdays, and four in nine Sundays off.
 

bluegoblin7

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I will not go into the specifics about over establishment staff as that is perhaps a bit too complex but see about reserve staff above.

It certainly is complex, I've been trying to get my head around it...!

It might be prudent to explain for the OP, though, as all 32 of us this week (And, I'm told, the same last week and the same next week) are over-establishment reserve staff.

If not I'll try and add a little more this weekend once my training is complete.
 

a729

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Unfortunately for this intake there will not be a "typical shift pattern." At present station staff are either classed as 'rostered' or 'reserve,' and you will go in as reserve.

Rostered staff, as the name suggests, follow the roster and can work out indefinitely (until the roster is changed) what shift they will be working on a specific day or when their rest days will be. They are only rostered to work at one station, although there are few cases where you may work at a nearby station although this is usually for the cover of rest days or meal reliefs.

Reserve staff are informed of their rest days and their rough duties four weeks in advance, and the finalised duties are confirmed by Thursday for the week commencing that Sunday (although you can still be requested to change your duty by two hours either way with 24 hours notice). Note that some station groups operate a rest day roster system that means staff can find out when their rest days will be for some time in advance, although this is not for all locations, and even if you work at those locations that operate such a system, some weeks will be flexible when you will not find out your rest days until nearer the time. Reserve staff could work at all stations in a group.

I will not go into the specifics about over establishment staff as that is perhaps a bit too complex but see about reserve staff above.

As to the number of weekends, off that is really dependent on where you work. There are some CSA rosters, for example St James's Park, where you only work two in every five weekends. There are other locations, such as Knightbridge, where you get two in nine Saturdays, and four in nine Sundays off.

Over-establishment get their duties a week in advance , right?
 

Mojo

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If anyone is interested, there are part time (15 Hr/week, Fri & Sat) night shift CSA vacancies for London Underground now advertised on the TfL website
 

332 > 444

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So they offer permanent contracts to night CSAs but not the new full time CSAs, i actually thought that's what the big recruitment drive was for anyway! Guaranteed that if they changed that to permanent, the vacancy would've been closed a long time ago like back in august when it was first posted.
 

johndaniel007

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11 Feb 2015
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First post on here...

I was wondering if there were any LU station assistants on here? Wanted to know what the shifts were for the role etc......

I had a telephone interview so waiting to see if I pass it...Only issue is that the role is being offered on a 12+ fixed term month contract......just wondering if anyone knew if LU after the fixed term give permanent contracts?

Ta

What was the question you got asked at the phone interview as i have mine tomorrow.
 

RJ

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If anyone is interested, there are part time (15 Hr/week, Fri & Sat) night shift CSA vacancies for London Underground now advertised on the TfL website

The deadline has been pushed back twice now, by a month. Are enough people applying?
 

kelv

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20 Feb 2015
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Im a station supervisor
the basic shifts for CSA's are
dead earlies 0500-1300
early 0700-1500
middle between 1000/1200-1800/2000
lates 1500-2300
dead lates 1715-0115
you average 40 hours per week, and get paid for 35
the other 5 hours are made up of 2.5 hours meal break time and 2.5 that is banked and gets added to your annual leave (which is 10 weeks per years)


thse shifts are very rough guidlines and vary from location to location.
all dead earlies and dead lates you will be provided with a staff taxi to you closest stations if you finish after the last trains or start before the first

if you want any more info, Pm me

10 weeks Paid Leave per year ?

even adding in all of those 2 1/2 hours they'd be 'funding' 3 of the weeks so you'd be looking at 7 weeks ?

I bet there are teachers considering career changes because they of course all have to 'work'* through school holidays.

*A myth that they perpetuate in the hope that we'll all actually believe it.
 

Mojo

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Full time fixed term contracts are now back online again. The part time night shift jobs still online as well.
 
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