-
Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
London Underground - Operations Control Operator
- Thread starter Mojo
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
I haven’t done the listening test yet. Just wanted anymore information from those that passed?
Anything will help me
Probably hear after may
tyrextrain
Member
Hello.
Just a quick question.
This role is it for internal application only?
Do TFL have an internal website for internal recruitment or is it the same than external application?
Thank you for your help
Just a quick question.
This role is it for internal application only?
Do TFL have an internal website for internal recruitment or is it the same than external application?
Thank you for your help
This is a external role however the deadline passed for it so u can’t apply
tyrextrain
Member
I started my application before it closed but then they put this question.
This job site is exclusively for TfL/LU employees and temporary workers employed by a temporary work agency who are covered under the Agency Workers Regulations. You are normally covered by the Agency Workers Regulations if you have a contract of employment with the agency, or any other contract to perform work and services personally for the agency, except where you are providing services to TfL or the agency on a self-employed basis. Please indicate your employment status:
So I didn't submitted it, but I was wondering why they put an internal offer in an external job offer?
Not sure where that come from but it’s definitely an external vacancy for people outside of TFL. I got through the assessment and passed, so just waiting on the CV interview outcome now. I’m not internal.
What website did u go to
tyrextrain
Member
Thank you for taking time to reply.
== Doublepost prevention - post automatically merged: ==
== Doublepost prevention - post automatically merged: ==
Its the link name "job search" under my reply
Am not sure I just applied normally
I found out 2 weeks approx 2 weeks ago I passed the assessment but have not heard anything yet on the CV/interview stage
I got email today saying they are currently working through high volume of candidates and hope to be in contact in a couple of weeks.
Me as well
Hi
Just wanted to know, when you write down your passage after listening to the audio two times, do you start off by writing this is an emergency call am I speaking to the Traffic manager/control operator?
Can anyone shed any light on this when they completed the listening test.
Just wanted to know, when you write down your passage after listening to the audio two times, do you start off by writing this is an emergency call am I speaking to the Traffic manager/control operator?
Can anyone shed any light on this when they completed the listening test.
They’ll probably explain how to address the recording when your there
Thanks for responding.
If anyone else knows any information to my above question, please do let me know.
When do you have your test
bluegoblin7
Established Member
Without wanting to sound like Little Alex Horne off Taskmaster… all the information you need will be given to you.
The best advice for the communications test is to follow the same standard that you’ll be expected to follow if you get the job: ABC-P
Accurate
Brief
Clear
Professional
If it’s the test I think it is, you’re mainly extracting the important information needed in bullet point form - perhaps someone who has done it can elaborate?
But ultimately, I re-iterate the ABC-P principle above: you’re not going to be expected to understand the intricacies of railway comms (e.g. “This is in an emergency call” - and this isn’t something the role would be involved with either as a non-safety critical role) and simply showing that you can parse information and prioritise correctly is going to get a tick in the box.
The best advice for the communications test is to follow the same standard that you’ll be expected to follow if you get the job: ABC-P
Accurate
Brief
Clear
Professional
If it’s the test I think it is, you’re mainly extracting the important information needed in bullet point form - perhaps someone who has done it can elaborate?
But ultimately, I re-iterate the ABC-P principle above: you’re not going to be expected to understand the intricacies of railway comms (e.g. “This is in an emergency call” - and this isn’t something the role would be involved with either as a non-safety critical role) and simply showing that you can parse information and prioritise correctly is going to get a tick in the box.
tyrextrain
Member
What is the next stage after CV check?
Final interview
28th May
@bluegoblin7 you seem to have a fair bit of knowledge on this role. Just out of interest, is this role the main Control hub for London Underground that all the small control rooms in the stations report to? So basically, the 1st port of call for any incidents goes to this particular control room and escalated?
bluegoblin7
Established Member
Ish.
This role is based in what is currently the London Underground Control Centre (LUCC), but is becoming the Rail Control Centre (RCC) as part of the re-org that has introduced this role.
The Operations Control Operator will essentially manage and co-ordinate information around incidents across, primarily, the LUL network. It's not 'hands on' in terms of dealing with the incident, but is a central point that station and line control rooms may be in contact with. Think calling ambulances, alerting line teams to problems reported on social media and keeping the service status/rainbow boards updated as necessary.
It's a very interesting and rewarding role with importance to the running of the network, and a great entry level if you - in particular - want to move into service control.
Hopefully that answers the question!
This role is based in what is currently the London Underground Control Centre (LUCC), but is becoming the Rail Control Centre (RCC) as part of the re-org that has introduced this role.
The Operations Control Operator will essentially manage and co-ordinate information around incidents across, primarily, the LUL network. It's not 'hands on' in terms of dealing with the incident, but is a central point that station and line control rooms may be in contact with. Think calling ambulances, alerting line teams to problems reported on social media and keeping the service status/rainbow boards updated as necessary.
It's a very interesting and rewarding role with importance to the running of the network, and a great entry level if you - in particular - want to move into service control.
Hopefully that answers the question!
Will internally it will be still referred to as lucc when taking calls and stuff
bluegoblin7
Established Member
It shouldn’t be, but given I still hear people referring to the NOC (Network Operations Centre, pre-LUCC) and other archaic phrases, LUCC will exist for a long time.
Staff in the RCC though should of course refer to it as such when leading on comms, as per ABC-P as posted above.
Staff in the RCC though should of course refer to it as such when leading on comms, as per ABC-P as posted above.
To be fair they should of went back to noc that’s sounds collective of everything but I also wanted to ask if you do get this job is there a specific uniform you have to wear or is it smart casual
bluegoblin7
Established Member
RCC makes sense for what it is, there is a separate surface control centre.
OCO is a uniformed grade.
OCO is a uniformed grade.
- Status