Barksdale
Member
1st Dec
== Doublepost prevention - post automatically merged: ==
2 stages left yeah, role play then sbi - held on a separate day.
-
Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
London Underground - Customer Service Supervisor 2 - Full Time (External)
- Thread starter bluegoblin7
- Start date
== Doublepost prevention - post automatically merged: ==
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
I passed my Roleplay, SBI next. Although I didnt get an email to say I passed. I only got an email reminding me to schedule my interview, I had to call Highvolume campaign, and they told me I passed and to book my AC3 - SBI. Yaaayyy.
I guess the volume of applications is so much they are literally forgetting to send out emails lol
I guess the volume of applications is so much they are literally forgetting to send out emails lol
Have you heard back?
Alex_09
Member
- Joined
- 10 Aug 2018
- Messages
- 47
I got an email saying I need to wait another week or 2
So does that mean you've got through to the interview? How long did it take for you to hear???
I called them up on Friday and they told me to wait as well...smh
== Doublepost prevention - post automatically merged: ==
me and him are both waiting to hear back from the online test
west london
New Member
Anyone still waiting for CSS2 online results?
Alex_09
Member
- Joined
- 10 Aug 2018
- Messages
- 47
I emailed recruitment yesterday and got the same response no new update at present. If this is the case how are people already doing assessment and interviews??
Barksdale
Member
Did you apply in this most recent campaign? What was your Roleplay like ?
Yes the Most recent. My role play was someone who rents a cafe in the station and there was events going on and the station was made into a one way
@Shelby97
Congrates! Did they mention what stations you may be based at? And is employment started on training start day or after training is completed?
Also been reading up on some other forums that CSS2 is a 'shafted' role. Alot of lone working and mostly nights, does anyone know what this role actually entails? And whats the the difference between CSS1 and CSS2, apologies if this is a silly questions!
Thanks
Congrates! Did they mention what stations you may be based at? And is employment started on training start day or after training is completed?
Also been reading up on some other forums that CSS2 is a 'shafted' role. Alot of lone working and mostly nights, does anyone know what this role actually entails? And whats the the difference between CSS1 and CSS2, apologies if this is a silly questions!
Thanks
pitdiver
Established Member
I don't wish to appear rude but has anybody worked on LUL station as station staff?
bluegoblin7
Established Member
CSS2 is most small, generally lone-working stations outside of zone 1. The list is too exhaustive to reproduce as it is essentially the majority of the underground. Like CSAs, you will be allocated to an Area and cover all of the stations within that Area on a rostered basis, as well as stations in adjacent Areas that are part of the same Cover Group from time to time.
Employment commences on day 1 of training although is conditional on both passing training and completing a probationary period. ‘Length of service’, pension etc all run based on day 1.
CSS2 is a primarily lone working grade, but isn’t mostly nights: it is full 24/7 cover so there are some nights required. The individual rosters differ from station to station and Area to Area so again are hard to summarise generally.
I don’t necessarily think it fair to say that CSS2s are ‘shafted’ - there is still a lot of ill-feeling from the ‘Fit for the Future’ programme over a decade ago and many staff were essentially forced to become supervisors despite not really wanting to. It isn’t the most attractive of jobs internally, for sure, but much of that comes down to either the salary (when compared to Train operator) or again some of those perceptions. Some staff love being a CSS2 on the quieter stations and have actively worked to get themselves there, so it really is personal preference.
CSS1s are generally found at bigger zone 1 stations or interchanges and will usually have a number of staff working under them. There isn’t that much difference between the grades beyond that, as individual licenses will depend on the stations worked - such as lifts, escalators, control rooms etc. Broadly, though, CSS2s will be a lot more hands on with customers and day to day things like ticketing issues and enquiries, whilst CSS1s are more focussed on keeping big stations running smoothly and specifically co-ordinating any issues or incidents that may arise.
As I said right at the start of this thread, this is a fantastic opportunity for external candidates to get into the railway. There will be a lot to learn, but it is very much achievable.
Congratulations!!!!
Really really appreciate your response! Thank you. You are so right and speaking straight facts. Its true, it does all boil down to individuals capabilities and preferences.
In terms of being asigned at Stations, it is said "London Underground will endeavour to allocate you to an operating location convenient to you ..." what does this really mean? If the closest station to my home is Canada Water Station, where will they base me?
The advert said they’re looking for west London stations so probably not
bramling
Veteran Member
LU never guarantee placing people near their home. One thing that people have to realise with LU, is that as an institution they are very adept at cutting their nose off to spite their face. So let’s place this person far away from where they live, and then wonder why we have a station closure when they can’t get to work because of a transport problem. There’s reasons why employee relations on LU are poor, and perhaps more of an issue is that they seem to decline rather than ever improve.
pitdiver
Established Member
I used to enjoy working at a quiet station as a SSMF. Did a few years at the north end of the Met. Then moved to a central London station. However back then the SS would cover the Booking Office.
Working at a quiet station had it's good and bad point. But you get used to it.
Working at a quiet station had it's good and bad point. But you get used to it.
Best practice dictates that initialisms and acronyms aren't used on the forum unless they've been explained previously in the thread.
Most people here won't understand what Station Supervisor Multi Functional means (SSMF - a grade that doesn't exist anymore), or how that differs from Station Supervisor (SS - a grade that's also gone).
It does sound like you have some good experience of working alone in the far flung stations of the network and I'm sure people would appreciate hearing more about the role of a Station Supervisor and about some of your coping mechanisms for being alone for long periods of time.
golddendusttt
New Member
Last edited:
14 days.
== Doublepost prevention - post automatically merged: ==
Had my interview yesterday. Nerves are sitting in!!!
Last edited:
golddendusttt
New Member
Last edited:
Challenging.
Last edited:
Hi, can you help out with what question to expect?
== Doublepost prevention - post automatically merged: ==
Same here. Could you help out on what we can expect. I have mine coming up
== Doublepost prevention - post automatically merged: ==
Be proud you got to that stage . Are you able to help on what questions they will ask on the role play please?
Every role play scenario is different.
pitdiver
Established Member
As I have mentioned before I worked for LUL a number of years ago as originally a Booking Clerk then a Station Supervisor. Back then the recruitment process consisted of a numerical test, a very short interview (about 10 mins). Then a medical. Then company plan came along so I became a station supervisor. No assessment just 2 weeks at the Railway Training Centre a couple of days at a station then a written test. That was it. I was a station supervisor. How things have changed.