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LNER Family Return not on national planner
- Thread starter ngood77
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Haywain
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Are you sure about that? I thought it was online only.
Belperpete
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I have had a similar issue with the old ATW Club 55 ticket, that was only available on the ATW web-site, unless you knew the discount code to enter in other web-sites.
I can confirm there's a poster at York station which advertises it as available "online or in the travel centre".
Haywain
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Haywain
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Well, they're not going to be doing it themselves. They'll pass it on to the relevant team but it's not going to happen instantly, especially at this time of year.
Wallsendmag
Established Member
I'm fairly confident the correct people will already know and be able to check why, as Haywain has said though it'll most likely be after the Christmas break.
Wallsendmag
Established Member
Turns out it was there all the time, you just need to select a service with availability.
No, it’s not there. The journey I posted above is still not showing on the National Rail site. But it should be, and LNER have confirmed this is an error and are looking into it, or at least that’s what they say.
My local TOC can also see the correct price which is what I wanted, but clearly something is wrong with the national planner somewhere.
Haywain
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LNER are looking into it - that's why Wallsendmag has made a comment here. Other than the fare not showing in the National Rail Enquiries Journey Planner, what is the problem? I can't see that anything is happening to prevent you buying the ticket?
Doesn’t really matter what my scenario is, it’s not working and should be - preventing customers from buying the ticket in the way that they are entitled to. And no doubt this happens for thousands of other tickets too - all part of the Big Train Cartel.
Wallsendmag
Established Member
It's definitely there for that journey although the price is wrong, click on the "return Tickets" tab. Big Train Cartel ????? Tell me more
You got a tinfoil hat for Christmas as well? Seems they were popular this year.
Quite, the fare that should be there isn’t.
Don’t be so precious about the Big Train Set
Wallsendmag
Established Member
It is there just twice ,it’s been flagged up as incorrect.Quite, the fare that should be there isn’t.
Don’t be so precious about the Big Train Set
I'm less interested in any fictional stories about "train cartels" and more interested in why so many projects the railway industry tries to pull off don't work in an IT sense. This sort of problem, where a website isn't offering the cheapest valid ticket, should be unheard of. The fact that we see incorrect results in public-facing systems ever is pretty damning of the quality procedures in place in the industry.
It's a bit like accidentally offering a ticket for sale for £1,000.
It's a bit like accidentally offering a ticket for sale for £1,000.
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