LNER - Customer Experience Host Video Interview

[CJSwan]

Other half has just applied for a Customer Experience Role with LNER. He has now been asked to do a video interview.

Does anybody here now what sort of questions likely be asked?

He currently works in retail and, I think anyway, has plenty of relevant experience. But we’re wanting to have an idea of what the interview questions will be like, so that we can be concise and do a wee practice beforehand.

 

[Samsanbor]

You will get 5 questions asking to recall a time when you have demonstrated safety, own initiative, good customer service, a challenging scenario, worked under pressure.

You will have 10 minutes to read, prepare and answer/record each question.

If your pal already works in retail/customer services he will be fine.

I hope this helps.

Good luck!