cjp
Member
Can you chaps answer my question about what left luggage facilities there are at this station?
Network rail's site was silent and as for EMT answering . . .
I can understand why they attempt to keep such replies confidential - who would not want to hide such poor service
and I fired off a reply before coming here
I just wish I had come here first
It would have kept my ire and blood pressure down
Network rail's site was silent and as for EMT answering . . .
their quick but unhelpful replyWhat left luggage facilities are there at this station which I
understand is managed by you?
Thank you for your feedback. This has been forwarded to the Customer
> Relations team at East Midlands Trains. If you have requested a reply, we
> hope to get back to you within the next 10 working days. You'll definitely
> receive a response within 20 working days though, as per our Passenger's
> Charter.
>
>
> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the East Midlands Trains IT Department on 44 (0) 161 219 4331.
I can understand why they attempt to keep such replies confidential - who would not want to hide such poor service
and I fired off a reply before coming here
Forget it. I will have made my journey by the time you reply.
Hoping to reply within ten days to my question is rubbish service level
to which you aspire and you should be ashamed of yourselves.
And as for your customer charter saying a standard of within twenty
working days - four weeks- to reply I am appalled that you are allowed
to run a railway.
I just wish I had come here first
It would have kept my ire and blood pressure down
