KeyGo Queries

[6495]

Been using Keygo now on Thameslink/Southern for a month or two now and been so handy ! Had 2 questions….

1) How does Keygo handle similar routes with different fares e.g Horsham to London Bridge or Brighton to London Bridge which seems to have different fares depending on if you use Thameslink or Southern and if it’s a direct train or making a change ? You’re starting and ending in the same place.

2) Been inspected on it a few times in which they scan it on a mobile device which is co owned by TFL (judging by the logo on it). Does it just check if the card is valid or does it check what station and what time someone tapped in on ? Would seem pointless to check if the card is “valid” when anyone could have multiple of these

 

[Hadders]

I believe the system can 'work out' what train you're likely to have travelled on and charge accordingly. This is what GTR told me when I queried a charge with them.

KeyGi has the potential to be brilliant but my experience of using it has been beset with issues. For example:

Touch outs recorded as touch-ins and vice-versa
Unable to deal with a touch out on the validators at Finsbury Park when changing between Thameslink and the Underground
Railcard discount not applied

Perhaps I'll have to give it another go and see if it's imporved.