Journey with Virgin: What will happen due to current disruption?

[extendedpaul]

I think it's too late to ask Virgin these questions so I hope somebody on this forum can help.

I have first class advances (purchased in the Virgin West Coast sale) Euston to Glasgow 16.30 on Mon 18 Jan, Glasgow to Euston 07.37 Wed 20 Jan. I booked through the Virgin website well before the storm damage closed the line at Lamington.

On the journey to Glasgow I understand we will arrive at 21.45 instead of 20.38 due to a bus/coach between Carlisle and Glasgow. Does that mean we will qualify for Delay Repay - and if so should it be paid automatically ?

On 20 Jan there is a bus at 06.35 to connect with our booked train at Carlisle departing 08.46. Am I right in thinking that if we catch that bus and the train runs on time from Carlisle to Euston we would not qualify for Delay Repay but we should get a full breakfast ?

There is a connecting train at 07.22 which we would prefer to use. We will then catch the 09.46 from Carlisle and arrive at Euston an hour late so if we do that do we then become eligible for Delay Repay ?

And would we still get the full breakfast on the 09.46 ?



Advice and opinions appreciated.

 

[Bletchleyite]

On the journey to Glasgow I understand we will arrive at 21.45 instead of 20.38 due to a bus/coach between Carlisle and Glasgow. Does that mean we will qualify for Delay Repay - and if so should it be paid automatically ?

Yes you qualify, VT explicitly told me that. Mine was not automatically paid.

On 20 Jan there is a bus at 06.35 to connect with our booked train at Carlisle departing 08.46. Am I right in thinking that if we catch that bus and the train runs on time from Carlisle to Euston we would not qualify for Delay Repay but we should get a full breakfast ?

I would suggest this is a case for discretion, as travelling earlier is still using up your time. I have certainly applied on that basis for my return journey on which I travelled early to avoid arriving late.

There is a connecting train at 07.22 which we would prefer to use. We will then catch the 09.46 from Carlisle and arrive at Euston an hour late so if we do that do we then become eligible for Delay Repay ?

I would suggest you will get Delay Repay based on the best case you could have achieved by taking VT's advice, and not on your choice to take a longer route to avoid the buses. However, that *might* invalidate it entirely. You might as well claim, in all likelihood you'll just get 45 quid without them even having read it.

 

[30907]

Virgin are still relaxing Advance restrictions so I can't see any problem with 0722.