Jet2 and calming down upset passengers

[Feuillesmortes]

A woman has been fined £5,000 for causing diversion to a jet2 flight.

Watch as raging woman's onboard rant forces Jet2 holiday flight to be diverted

The video shows her foul behaviour before she is kicked off the flight after the Turkey-bound plane lands in Vienna, Austria

www.walesonline.co.uk

"In the video, the fuming woman, understood to be from the Kirklees area, can be seen standing up and shouting at uniformed staff on the flight.

A cabin crew member can be seen telling her to 'stand back', to which she replies: "I am back. Sort your head out you." The airline team member responds: "You are not doing yourself any favours."

The lady was drunk and upset but nothing particularly out of the ordinary. The cabin crew should have been able to de-escalate the situation without having to divert, in my opinion. Do any guards / cabin crew here have an opinion?

 

[Bertie the bus]

It says she attacked other passengers. If that is "nothing particularly out of the ordinary" then airlines need to start diverting flights and getting people arrested more often until that sort of behaviour is something out of the ordinary.

 

[GB]

A woman has been fined £5,000 for causing diversion to a jet2 flight.

Watch as raging woman's onboard rant forces Jet2 holiday flight to be diverted

The video shows her foul behaviour before she is kicked off the flight after the Turkey-bound plane lands in Vienna, Austria

www.walesonline.co.uk

The lady was drunk and upset but nothing particularly out of the ordinary. The cabin crew should have been able to de-escalate the situation without having to divert, in my opinion. Do any guards / cabin crew here have an opinion?

Have you ever tried to de-escalate a drunk abusive passenger in a tin can at 30000ft? What tips do you suggest? Other reports suggests she tried to open the door…obviously not an issue in its self since that can’t be done at that altitude but it is not normal behaviour.

 

[Trackman]

Apparently she was moaning about babies crying.

 

[Gloster]

One report on the video said, ”A man can be seen shaking his head at the woman’s behaviour.” That really is getting tough.

 

[Towers]

I disagree entirely with you, OP. It is entirely right and proper that she was removed from the aircraft at the earliest opportunity, and that she now has the bill for it.

Many people like this tend to only learn the error of their ways when there are harsh and direct consequences to be suffered, hopefully this incident might serve to educate a few others of her kind.

 

[Vespa]

She's simply an entitled brat who has never been told "No" or have any boundaries imposed and flips out when she finds the real world is not so accommodating to her, she's now been taught a valuable life lesson, she has to make her way home at her own expense with another airline as she's banned from Jet2, £5000 fine and no doubt lost £3,000 for her teeth whitening treatment in Turkey.

I think it should be spelled out before boarding the consequences of delaying or diverting flights to potential troublemakers.


I find flying in a tin box stressful at times, most common arguments I've seen are seat reclining, babies crying and personality clashes, I was glad when they introduced fixed seats on short hauls, previously I try to book a seat on the last row or front row for extra legroom even if I have to pay extra for it.

I did a round the world flight twice and it's the same issue, never seen anything as bad as that, still no fixed seats on them yet.

 

[AlterEgo]

Yep, you have to divert if you have a bonkers drunk who is trying to open doors and attack passengers. Amused the OP doesn’t consider this “out of the ordinary”!

 

[LSWR Cavalier]

What can staff do, is there a room where people can be locked away? Perhaps sale of alcohol should be restricted, and obviously drunk people refused boarding.

 

[Feuillesmortes]

Have you ever tried to de-escalate a drunk abusive passenger in a tin can at 30000ft? What tips do you suggest?

I haven't. But if they were above an ocean they would have had no option of diverting. The clip shows cabin crew raising their arms and must have appeared hostile to the passenger, when I think a softer approach would have worked better in this instance.

I am not trying to defend the passenger, am just interested in different approaches to such a situation.

== Doublepost prevention - post automatically merged: 25 Mar 2022 ==

It says she attacked other passengers. If that is "nothing particularly out of the ordinary" then airlines need to start diverting flights and getting people arrested more often until that sort of behaviour is something out of the ordinary.

It says that she slapped someone, any ordinary pub bouncer would be able to de-escalate that with a few words.

 

[Towers]

I haven't. But if they were above an ocean they would have had no option of diverting. The clip shows cabin crew raising their arms and must have appeared hostile to the passenger, when I think a softer approach would have worked better in this instance.

I am not trying to defend the passenger, am just interested in different approaches to such a situation.

== Doublepost prevention - post automatically merged: 25 Mar 2022 ==


It says that she slapped someone, any ordinary pub bouncer would be able to de-escalate that with a few words.

Completely disagree, sorry. If someone lacks the basic intelligence and self awareness to understand the need to behave on an aircraft mid-flight, then they need to be dealt with swiftly and effectively. The crew are not there to pander to idiots like this, and the longer their behaviour continues the longer both the crew and their passengers are put needlessly at risk.

It's also worth considering how effectively you can realistically de escalate a situation involving a mouthy thug assaulting people, when they will have pontetially hours longer to spend in a confined space with whomever or whatever it is that has wound them up in the first place. A primary principle in any other circumstance would be to remove said idiot from the situation, but that's rather challenging on an aircraft in mid flight.

 

[Bertie the bus]

It says that she slapped someone, any ordinary pub bouncer would be able to de-escalate that with a few words.

Who cares whether someone could de-escalate it? The dregs of society who think getting legless and assaulting people is OK need dealing with. She was dealt with appropriately.

 

[Feuillesmortes]

Who cares whether someone could de-escalate it?

Probably the airline where the cost would have easily exceeded £5,000, and the other passengers who had their holidays delayed, and onward connections missed.

 

[Bletchleyite]

Who cares whether someone could de-escalate it? The dregs of society who think getting legless and assaulting people is OK need dealing with. She was dealt with appropriately.

You need to de-escalate when you are at 35000ft and nobody can get out. Opening the door is no threat (impossible) but other things could be. Just arrange for the Police to be waiting on arrival.

 

[thejuggler]

I learnt after working in pubs for many years you can't negotiate with a wound up drunk.

The danger in an aircraft is other passengers decide to wade in and safety of the many has priority.