Itso smart card issues today

[Jamiescott1]

I was unable to load my weekly season ticket onto my smartcard this morning at a gwr station. All readers gave an error code 11.
When in the ticket office at paddington there was others who had this issue and I've seen in another thread it seems to be a uk wide issue.

 

[Bungle965]

Yes, there has been yet another issue with the Unicard backend meaning that people are unable to collect their prodcuts

 

[Wallsendmag]

Getting very close to being a totally unacceptable level of service

 

[Jamiescott1]

Getting very close to being a totally unacceptable level of service

I have written permission to travel given to me from Paddington ticket office but its caused a bit of a kuffle at 2 tube stations

 

[saismee]

All readers gave an error code 11.

This means the ticket presented is expired. It's reading your last season ticket that was loaded.

Getting very close to being a totally unacceptable level of service

I agree, loading is slow on a good day, but this is greatly slowing down a lot of people's journeys, especially the first day back after half-term!

 

[MrJeeves]

Getting very close to being a totally unacceptable level of service

The rail industry must be giving them a raucous applause then.

 

[Jamiescott1]

In the past 15 minutes I've been able to load my ticket via the national rail smartcard app

 

[Wallsendmag]

In the past 15 minutes I've been able to load my ticket via the national rail smartcard app

Should all be OK now