Utter chaos on the Thameslink services from London Bridge this morning. Many services cancelled (e.g. all the Luton trains as far as I could see) and the remainder running slow between London Bridge and Blackfriars, which Network Rail was saying was due to signalling problems.
A delayed Bedford service was due in at LBg platform 5 at 8.02. At 08:01 it was announced that ‘the next train will not stop here’, only it did. It wasn’t clear if this was the Bedford service or not. Then they announced on the platform that the service was terminating there, at the same time as the driver was announcing that this was the supposedly cancelled Luton service and would now carry on to there. Needless to say the passengers were totally confused, but on the assumption that the driver knew best, quite a few of us got on.
At Blackfriars platform staff were again telling people not to get on as the train was terminating there. Only it didn’t. It was only when we got to City Thameslink (the worst station for alternatives) and the pantograph had come down that a very apologetic driver had to tell people to detrain, due to a track circuit failure. (Platform staff, meanwhile, had no idea what was going on as they had no up-to-date info other than ‘fault on the train’). Luckily, the following train (which I think was the Bedford service that had originally been advertised at LBg) eventually turned up once the empty train finally got cleared from the platform.
The main thing I take from this is that the railway continues to do a terrible job of providing its staff, particularly the unfortunate platform staff who have to deal with irritable and confused passengers, with reliable and timely information.