anglo477288266
Member
So they won’t make a decision off the outcome of the situation in the first letter- just to explain the tickets I’ve purchased? Thankfully they didn’t catch me with the oyster so they can’t investigate that I’m presuming?
It varies from case to case. But I would expect the railway to come to a decision when they have all the information they think they need, or when they have all the information they think they are going to get. It's worth remembering that neither of these tests are the same as having all the information that could be out there.. I have a question they won’t issue the out of court settlement or make a conclusion on the first letter?
Most companies will write to you to ask what happened, then their response to your reply may offer and out of court settlement.I have a question they won’t issue the out of court settlement or make a conclusion on the first letter?
Appears to be SWR from the first post .(I'm afraid I haven't read the whole 4 page thread so don't know details or even what Train Operating Company this is.)
Most companies will write to you to ask what happened, then their response to your reply may offer and out of court settlement.
If this is GTR or SWR, then that's almost certainly what will happen.