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Interavailabilty between GWR and TfL at shared stations

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Haywain

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For tickets that cannot be used such as Taplow to Hull, wouldn't it be better if they didn't exist?
If you are booking on a journey planner, they don't exist. It's only the very small number of people who look at BRFares (and similar) who are even aware of them. Thee vast majority simply look at how much they are asked to pay when they try to book a journey.
 
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redreni

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For tickets that cannot be used such as Taplow to Hull, wouldn't it be better if they didn't exist? How much extra would substituting &connections for GWR add to the price of the ticket? For the Open tickets such as (Super) Off Peak there are Any Permitted and Hull & GWR. The Any Permitted tickets seem only a couple of pounds more. They give extra validity on LNER services which is arguably of value.
I've no idea what the revenue split is for an Any Permitted ticket from Taplow on flows via London?

Passengers travelling to or via London on an Any Permitted ticket can (and sometimes will) change at Slough for a non-stop GWR train to Paddington, though you'd think the assumption would be they mostly stay on the Elizabeth Line.
 

yorkie

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Taplow has GWR trains calling in the late evening/early morning, although typically only one or two a day in each direction (and not at all Sunday night/Monday morning).
Indeed and we do sell those tickets.

(Attached image is a screenshot from the forum's ticketing website, powered by Trainsplit, which shows a Hull Trains & GWR only fare offered for an itinerary departing Hull at 1909 on a random weekday)
 

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Deerfold

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For tickets that cannot be used such as Taplow to Hull, wouldn't it be better if they didn't exist? How much extra would substituting &connections for GWR add to the price of the ticket? For the Open tickets such as (Super) Off Peak there are Any Permitted and Hull & GWR. The Any Permitted tickets seem only a couple of pounds more. They give extra validity on LNER services which is arguably of value.
As I've mentioned, the times are inconvenient, but they can be used.

If they didn't exist, it might be little worse, but I don't see how it would be any better.

As you say, tickets with no operator restrictions are not much more expensive - presumably if &connections tickets were added there'd be even less difference (and you'd still only be able to catch about 15% of trains from Doncaster.
 

Horizon22

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Could it just be an oversight on these fares not being modified since tfl took over those services ?

6 years late! So no, that is not the answer.

This would be Hull Trains > London Underground (just use contactless) > GWR.

The inner Thames Valley (excluding Slough, Maidenhead, Twyford which have an all day service) stations managed by the Elizabeth line do get GWR services, but only right at the start/end of the day and not all of them. Ealing Broadway and Hayes get some GWR stopping services at those times too.
 

MarlowDonkey

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Indeed and we do sell those tickets.

(Attached image is a screenshot from the forum's ticketing website, powered by Trainsplit, which shows a Hull Trains & GWR only fare offered for an itinerary departing Hull at 1909 on a random weekday)
Do you seriously think anyone would buy such an itinerary? You arrive in London at a reasonable time and then wait several hours for the late night GWR train that calls at Taplow. If you know about split ticketing and spot the GWR restriction you might try a Slough or London split to avoid it but many people just check plausible journeys using what comes up on timetable and ticket sites.
 

Deerfold

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Do you seriously think anyone would buy such an itinerary? You arrive in London at a reasonable time and then wait several hours for the late night GWR train that calls at Taplow. If you know about split ticketing and spot the GWR restriction you might try a Slough or London split to avoid it but many people just check plausible journeys using what comes up on timetable and ticket sites.
And (as has been mentioned several times now) they'll be sold a ticket that's about 15% more that lets them get any train company.
 

MarlowDonkey

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And (as has been mentioned several times now) they'll be sold a ticket that's about 15% more that lets them get any train company.

How does that apply if they want an Advance fare for the Hull to Kings Cross leg? Use split tickets is presumably the only answer. If you are travelling to Slough, Maidenhead or beyond, there will be Advance availabilty but the complaint is about ticketing rules that restrict the ticket holder on an outer suburban service to the half hourly GWR service. I haven't checked the Henley branch. Unlike the Marlow branch which mostly connects to the GWR services, some Henley branch line trains connect to the Elizabeth line services.

When I was checking train times, it seemed quite difficult to get the "any operator" ticket specified. An itinerary using Hull trains invariably seemed to offer the restricted ticket.
 

redreni

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Surely the off-peak TOC-restricted tickets offered by Hull Trains are basically pointless since either you know roughly when you want to travel (in which case they offer no real benefit over an advance) or you want flexibility, in which case the Hull Trains service out of Kings Cross is just too infrequent to be of any use.

From the passenger perspective they're useful as a walk-up ticket if you arrive at Kings Cross or Doncaster and the next departure happens to be a Hull Trains service. But that's bad in the sense it denies the proper operator a share of the revenue for that ticket, which is part of the turn-up-and-go market. And then when people turn up and go and are sold an Any Permitted walk-up ticket because the next departure is an LNER service (which it usually is), the revenue gets carved up.

I believe Mick Lynch told the Transport Select Committee a few days ago that he "didn't want to use the word parasites" in relation to open access operators. Hard to see why not, though, at times.
 

Watershed

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Surely the off-peak TOC-restricted tickets offered by Hull Trains are basically pointless since either you know roughly when you want to travel (in which case they offer no real benefit over an advance) or you want flexibility, in which case the Hull Trains service out of Kings Cross is just too infrequent to be of any use.
I would agree that there's only a limited case for them, especially since many of them only offer a small saving in exchange for the huge reduction in flexibility (and inability to excess up to an "Any Permitted" ticket if your plans change).

But I suppose the key scenarios would be:
  • Providing a 'fare cap' if no Advances are available on a given service (e.g. because they're sold out or the operator just doesn't want to offer them because it thinks a service will be busy)
  • As you say below, if you happen to arrive at the station a few minutes before a Hull Trains service departs (at which point, Advances are unlikely to be available)
  • If you need the flexibility to leave a bit earlier or later but saving every last pound matters, and you don't mind tying yourself to the limited service offered by Hull Trains

From the passenger perspective they're useful as a walk-up ticket if you arrive at Kings Cross or Doncaster and the next departure happens to be a Hull Trains service. But that's bad in the sense it denies the proper operator a share of the revenue for that ticket
Who is the "proper" operator though?

And then when people turn up and go and are sold an Any Permitted walk-up ticket because the next departure is an LNER service (which it usually is), the revenue gets carved up.
This is only the case because with walk-up tickets, the rail industry doesn't know which company was used. If they knew which service you used, there would be no carving up of revenue. If walk-up tickets survive at all into the future, I wouldn't be surprised to see proposals to use things like scan data for e-tickets to allocate revenue more accurately. Scans on trains will almost always be definitive as very few people will break their journey and most rail journeys involve a direct train, whilst barrier scans could be cross-referenced against the timetable to determine the most likely journey opportunity, especially if there's more granular data on the closest platform to a barrier.

With Advances being as popular nowadays as they are (especially for long-distance journeys), I think the train companies are, on the whole, not too concerned about the loss of a small amount of walk-up revenue anyway.

I believe Mick Lynch told the Transport Select Committee a few days ago that he "didn't want to use the word parasites" in relation to open access operators. Hard to see why not, though, at times.
I think that's perhaps an uncharitable way of looking at it. OAOs have to satisfy the ORR that they'll bring enough additional revenue to the industry (i.e. pass the "Not Primarily Abstractive" test) for their applications to be approved. Many of the places that they serve haven't had a (frequent) London service for years.

Where I do find there's an issue is with customer handling and ticket acceptance during disruption, particularly with Grand Central and Lumo. They routinely ignore their re-routing obligations under the PRO, leaving passengers unnecessarily delayed by hours and inconvenienced - sometimes even stranded overnight. Compliance is a condition of their passenger operating licence - the ORR should be taking strong enforcement action in response to these breaches.
 

Doctor Fegg

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6 years late! So no, that is not the answer.
As I mentioned upthread, there's a reasonably local example of a (not insignificant) flow not having been updated for 7+ years after a change in the network, so I really wouldn't rule it out...
 

MarlowDonkey

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The one that operates a frequent service, without which the small 'turn up and go' market segment that still exists, wouldn't exist.
In what used to be NSE, it would still be turn up and go and apply to the majority of the market. That applies to the lines out of Paddington, So ticketing rules that would confine passengers to the half hourly GWR services as against the more frequent TfL services really should not be allowed.
 

Wallsendmag

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For tickets that cannot be used such as Taplow to Hull, wouldn't it be better if they didn't exist? How much extra would substituting &connections for GWR add to the price of the ticket? For the Open tickets such as (Super) Off Peak there are Any Permitted and Hull & GWR. The Any Permitted tickets seem only a couple of pounds more. They give extra validity on LNER services which is arguably of value.
You’re totally missing the point of these tickets they are a First Group connection so they keep all the money, I doubt this is by accident.
 

Deerfold

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In what used to be NSE, it would still be turn up and go and apply to the majority of the market. That applies to the lines out of Paddington, So ticketing rules that would confine passengers to the half hourly GWR services as against the more frequent TfL services really should not be allowed.
How about ones that confine you too less than one train an hour out of Kings Cross instead of the quarter hourly LNER service?
 

Watershed

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In what used to be NSE, it would still be turn up and go and apply to the majority of the market. That applies to the lines out of Paddington, So ticketing rules that would confine passengers to the half hourly GWR services as against the more frequent TfL services really should not be allowed.
In NSE days there was no such thing as a TOC-restricted long-distance ticket so you would be paying the full interavailable walk-up fare if you wanted flexibility. Equally, there weren't more than one or two direct services from London to Hull a day.

It's difficult to make comparisons like this. In a lot of ways the situation today for the passenger is better overall, with a far better frequency of trains and the ability to buy some fares that are cheaper (in real terms) - even if they don't always match your requirements.

I agree that the restriction in this particular case is silly because FirstGroup would still be keeping 95%-odd of the revenue if the ticket were valid on the Elizabeth line west of Paddington. But I doubt they would be open to that, so it's a moot point really.
 

Tazi Hupefi

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For tickets that cannot be used such as Taplow to Hull, wouldn't it be better if they didn't exist? How much extra would substituting &connections for GWR add to the price of the ticket? For the Open tickets such as (Super) Off Peak there are Any Permitted and Hull & GWR. The Any Permitted tickets seem only a couple of pounds more. They give extra validity on LNER services which is arguably of value.
It's not so much about the revenue impact, it's the fact that within First Group, it will be considerably easier and quicker to get these fare agreements and settlements set up and approved, whereas getting the likes of Elizabeth line is going to involve considerably more effort and, anything involving, TfL, substantially more time and bureaucracy.

Whereas just adding a Cross London + marker to a fare doesn't need special agreement and the settlement/apportionment can happen automatically.

TfL are also likely to be considerably more picky about which fulfilment methods are made available.

I suspect the fares will be removed entirely once the new Labour government comes in - thereby solving the problem!
 

MarlowDonkey

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You’re totally missing the point of these tickets they are a First Group connection so they keep all the money, I doubt this is by accident.
Why isn't there an &connections ticket at a higher price? I still suspect cockup rather than conspiracy as they simply didn't bother to update the restriction code when TfL took over most of the local services out f Paddington.
How about ones that confine you too less than one train an hour out of Kings Cross instead of the quarter hourly LNER service?
If you are travelling to Hull, a through service is convenient. Also it's a long distance service where with an Advance ticket you expect to take a specific train. I don't see these considerations apply to a metro like frequent service such as the local stations between Paddington and Reading. If you don't want an Advance, the extra price, not great, to get the flexibility of any permitted may well be worthwile, for the Hull to Doncaster leg at least.

In my case I would be changing at Maidenhead to the hourly service on the Marlow branch. Most but not all connections are with the GWR services, however past experience teaches me that the connection at Maidenhead isn't always held, so it's preferable to wait at Maidenhead rather than Paddington.

I checked another station round London, not GWR. It appears that no Advance Hull Trains tickets exist, so a split would be needed to use one.
 

JonathanH

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Why isn't there an &connections ticket at a higher price? I still suspect cockup rather than conspiracy as they simply didn't bother to update the restriction code when TfL took over most of the local services out f Paddington.
There doesn't need to be. As the previous poster pointed out, an agreement with TfL and GWR would be required to offer tickets valid on both operators. How would the &connections bit be constrained to be valid on Elizabeth Line, but not on Northern or any other operator serving the route?

There isn't a Hull Trains & Connections fare from Shenfield to Doncaster for example, it is with Greater Anglia. The restriction just has to be accepted, frequent service or not.
 
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Deerfold

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If you are travelling to Hull, a through service is convenient. Also it's a long distance service where with an Advance ticket you expect to take a specific train. I don't see these considerations apply to a metro like frequent service such as the local stations between Paddington and Reading. If you don't want an Advance, the extra price, not great, to get the flexibility of any permitted may well be worthwile, for the Hull to Doncaster leg at least.
Not all the tickets are to Hull. From Doncaster there's more non-Hull trains an hour than stations like Burnham and Taplow see on the Elizabeth Line.
I checked another station round London, not GWR. It appears that no Advance Hull Trains tickets exist, so a split would be needed to use one.
That suggest one of 2 things:

First don't want to share revenue with any non-First companies even where there's no possibility of using them.
OR
They can't reach agreement with other companies.

Either would suggest that there's no cock-up.
 

kieron

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For the Open tickets such as (Super) Off Peak there are Any Permitted and Hull & GWR. The Any Permitted tickets seem only a couple of pounds more. They give extra validity on LNER services which is arguably of value.
As often happens, off peak tickets with different route codes tend to have different time restrictions. If someone who intends to catch a Hull Trains train has a choice between an anytime ticket with one route and a super off peak ticket with a different route, there could be far more than a couple of pounds in it.
If you are booking on a journey planner, they don't exist.
I don't think any retailer encourages people to buy tickets which cannot be used in their entirety, but some do advertise them.

On GWR, you could search for a journey like Hanwell-Goole in the accessible booking tool, select "I need to know how much tickets are before I can decide" and "Off-peak tickets" to get a big list of tickets, and perhaps even buy one.

On EMR, you can go to the results and select "Check for alternative trains" for an even bigger list, this time including U-zone tickets.

On redspottedhanky.com, clicking on "Mixing Desk", and on "show slower routes" (once you reach the results page) gives a list of route codes. These include two HT/GWR options, although the page only shows any tickets if it finds an itinerary.
Surely the off-peak TOC-restricted tickets offered by Hull Trains are basically pointless since either you know roughly when you want to travel (in which case they offer no real benefit over an advance) or you want flexibility, in which case the Hull Trains service out of Kings Cross is just too infrequent to be of any use.
There are some routes (such as Cardiff-Doncaster or Gloucester-Hull) where you can buy a flexible GWR/Hull Trains ticket but not an advance one. Neither ticket has a ✠ on it, so you probably can't get an itinerary via London*, but you don't need an itinerary to buy a flexible ticket.

I assume here that this ticket is valid via London in the same way that a "Crosscountry & LNR only" London-Sheffield one is valid via Tamworth - if you couldn't go that way you wouldn't be able to use the ticket at all.

* You may be able to do it by finding an itinerary with an overnight stop in London and arranging the cross-London transfer to happen when the Underground is shut. I don't know if that would work and haven't tried it.
 

Haywain

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I don't think any retailer encourages people to buy tickets which cannot be used in their entirety, but some do advertise them.

On GWR, you could search for a journey like Hanwell-Goole in the accessible booking tool, select "I need to know how much tickets are before I can decide" and "Off-peak tickets" to get a big list of tickets, and perhaps even buy one.
The comment you are replying to was a specific reference to Advance tickets, and only those discussed at the start of the thread.
 

kieron

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I haven't checked how long it took anyone to mention advance tickets in this thread, but, if you cared to look at one of the sites I mentioned, it displays plenty of advance tickets. You can't actually buy one without an itinerary, of course.
 
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