As long as the passenger is a stakeholder any company public or private would have to publicise what it does on their behalf or risk their ire.
This is something that has come about in the last 15 years or so; everyone being a "stakeholder" in some form or other. Why is it that evey man and his dog has to be involved in the decision-making process?
I can see many parallels with my own industry. Residents, local councillors, taxi associations, haulage associations, road users, bus companies, utilities, anyone who may use a road in the next 20 years are classed as stakeholders, which makes our job not only more time consuming but makes the whole damn process that much slower as everyones needs have to be pandered to.
Gone are the days when we close a road, do the work, open the road. Now we have to put up diversion routes, "businesses open as usual" signs, maintain access for Joe Public's back garden, not work on certain days etc etc all becuase there is a fear of criticism in the press or someone will complain. The fact is that road works and rail works are disruptive, but they are also necessary.
I am a regular rail passenger. I dont consider myself a stakeholder. I accept that sometimes my journey could/should be disrupted to allow maintenance work to be carried out.
But until, as orgnaisations, we actually stand up and defend our actions with the media, there will always be this fear of (as nicely stated above)) soundbite journalism, because as organisations we have almost allowed it to become the defacto reaction in the press.