Incorrect season ticket issued

[brick60000]

Hi all,

I visited Wolverhampton booking office yesterday to purchase a Network Student Term ticket with band E add on (to Stafford).

Ticket pictured here:

When purchasing the ticket, the staff couldn't work out how to do it (which is fair enough, I don't suppose it's that common!). After several phone calls, I was issued the attached ticket at Wolverhampton.

I thought it strange at the time, as it came to £279 and not the expected £549 (not just a little difference...!!). To ensure I'd been issued the correct ticket, I clarified this was for bus/tram/train in the West Midlands area and the extension to Stafford.

Showing the ticket to my other half this morning, it was pointed out to me that in fact the price was the difference between the standard season (no add on) and the add on season. My question is - what should I do? Obviously I'll be returning to Wolverhampton to clarify, but if I'm picked up on this by revenue at any point today, where do I stand regarding penalty fines? I'm also required to make a bus journey on this later today - again, what should I do here? If not accepted, should I pay the fare and request reimbursement?

I'm at work on a heritage railway today, so cant rectify the issue until tomorrow!

Any advice would be appreciated.

Brick60000

 

[Bletchleyite]

You should, annoying though it is, purchase a ticket for each journey (or a day ticket of some kind) and attempt to seek reimbursement, but on the principle of "check your change as mistakes cannot be rectified afterwards" you are unlikely to actually get that reimbursement, unfortunately.

Will presumably be easy to fix by just issuing the regular nNetwork student ticket to go with it.

 

[bb21]

I'd imagine buying the no add-on season and using the two in combination should work. You cannot then be accused of trying to avoid paying the correct fare. I'd go back to Wolves if I were you, and explain the mistake. They may refund and reissue as one ticket, or they may agree with what Neil and I just proposed.

 

[brick60000]

It appears from observing others that they have also printed on the wrong stock - other add ons appear are on the grey stock it would seem. I've got NWM stock. Not that this should be a huge issue I don't suppose.

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[OwlMan]

The add-on and the NNetwork student tickets are separate tickets. You have been sold & issued with the add-on ticket.
Either you did not make clear that you also needed a NNetwork ticket or the ticket seller misunderstood your requirements or did not understand the system.
You now need to purchase a NNetwork student Term ticket and everything will then be in order.
You should end up with your photocard and two season tickets.

 

[brick60000]

The add-on and the NNetwork student tickets are separate tickets. You have been sold & issued with the add-on ticket.
Either you did not make clear that you also needed a NNetwork ticket or the ticket seller misunderstood your requirements or did not understand the system.
You now need to purchase a NNetwork student Term ticket and everything will then be in order.
You should end up with your photocard and two season tickets.

Indeed so, though as I have never purchased such tickets before I was unaware of this. It was made totally clear, and confirmed after purchase that the correct ticket has been issued

I found myself with an unexpected amount of time in Wolverhampton tonight so have sorted it. The booking office clerk, the same that served me yesterday, could not have been more helpful and apologetic. I was refunded, and had the full set issued. Huge credit to the staff at Wolverhampton BO. Although not correct first time, I was impressed by their willingness to admit mistake and not try and pin the blame on the customer, and as a result of my positive follow up experience I will in fact be passing on very positive feedback to Virgin!!

Thanks all for the replies. It seems a pity though that such a mistake on the railway side would likely end up pinned on an unsuspecting passenger by revenue, etc, and not taken at face value (though I fully appreciate differentiating between those genuine and not so is not always easy!)

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