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Incorrect refund from TFL

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GodAtum

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I took a train from East Croydon to Kensington Olympia. On the way there when changing at Clapham I touched the pink reader. I was charged a total of £3.30.

On my return journey I seemed to have touched the wrong reader when changing trains as you can see in the screenshot.

I submitted a refund which i received but it was only £3.10, meaning I have still been overcharged £1.80. What can I do?

Screenshot 2023-08-07 at 13.26.25.png
 
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RailUK Forums

MikeWh

MikeWh

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Contact the helpdesk and explain that the £1.80 charged for Kensington Olympia to Clapham Junction was part of the overall Kensington Olympia to East Croydon journey and not a separate journey. They should refund you once you explain that.
 
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