Incorrect delay compensation when using two tickets for one journey on FGW

[Miafey]

Mod note - split from this thread

I would say that if you alight from a train and then immediately re-board the same train that you would struggle to argue it is two separate journeys.

My friends and I travel to London occasionally and we normally break down our journey at Didcot Parkway when buying tickets as it works out a lot cheaper. We book tickets separately (two advanced single tickets) but we effectively stay on the same train without even getting off.

Now when my journey from Bath to London was delayed by more than whatever the threshold is required by the train company but the delay happens between the stop of Didcot Parkway and London, will I be able to claim a refund on my ticket from Bath Spa to Didcot as well, because it is considered as one journey as no body gets off the train?

Alternatively, if the journey between Bath to Didcot was delayed for 50% of that threshold and another 50% happens between Didcot and London, will I be able to claim a refund at all?

 

[Miafey]

How late you are on arrival at Paddington compared to the time you were supposed to arrive is all that matters.

For example, the train from bath to did is delayed by 30 mins, the train from did to london was further delayed by 30 mins. Then when the train arrives in London it is delayed by 1 hour, which means I can claim refund.

However, if staying on the train makes it a single journey, then "my journey" is delayed by 1 hour and I should have refund of 50% of the ticket price from Bath to London.

If, however, journeys are defined by the starting point and the ending point of the tickets, then I made two journeys. Bath to Did and Did to London. The first one was only delayed by 30 min so no refund. I could only get refund of 50% of the ticket price from Did to London.

 

[Miafey]

That is correct. I haven't seen any suggestion to the contrary.

That is why your journey was from Bath Spa to Keynsham but your ticket was from Bath Spa to Oldfield Park. I believe that a magistrate will rule that this is a contravention of the RoRA.

Is it?? I have never managed to get a refund for my ticket from Bath to Did before because as far as the train company's concerned, the train between bath to Did was only delayed by 30 min, not enough to claim a refund.

 

[Miafey]

If, as has been suggested, there is a TVM at Oldfield Park
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Then you have been given short shrift - did you submit both tickets when you made your claim?

No there are no ticket facilities at oldfield park station.

Yes I submitted both tickets. Same happend when I was delayed on my journey from Bristol to Nottingham, via Birmingham (two tickets for the journey, Bristol to Birmingham and Birmingham to Nottingham).

 

[najaB]

Yes I submitted both tickets. Same happend when I was delayed on my journey from Bristol to Nottingham, via Birmingham (two tickets for the journey, Bristol to Birmingham and Birmingham to Nottingham).

Well, as I said earlier you have been short changed. You were more than entitled to delay compensation of 50% of the amount you paid for your two tickets. Are you saying you didn't get that amount, or that you didn't get 50% of the value of the single through ticket?

 

[Miafey]

Well, as I said earlier you have been short changed. You were more than entitled to delay compensation of 50% of the amount you paid for your two tickets. Are you saying you didn't get that amount, or that you didn't get 50% of the value of the single through ticket?

I was only given 50% of the second ticket.

For example for bath to london the fare was something like (40+60) and I only got 30.

 

[najaB]

Alternatively, if the journey between Bath to Didcot was delayed for 50% of that threshold and another 50% happens between Didcot and London, will I be able to claim a refund at all?

How late you are on arrival at Paddington compared to the time you were supposed to arrive is all that matters.

 

[Tetchytyke]

My friends and I travel to London occasionally and we normally break down our journey at Didcot Parkway when buying tickets as it works out a lot cheaper. We book tickets separately (two advanced single tickets) but we effectively stay on the same train without even getting off.

That is not a break of journey, that is using two or more tickets to complete one journey, which is perfectly allowed.

 

[najaB]

However, if staying on the train makes it a single journey, then "my journey" is delayed by 1 hour and I should have refund of 50% of the ticket price from Bath to London.

That is correct. I haven't seen any suggestion to the contrary.

That is why your journey was from Bath Spa to Keynsham but your ticket was from Bath Spa to Oldfield Park. I believe that a magistrate will rule that this is a contravention of the RoRA.

 

[najaB]

Is it?? I have never managed to get a refund for my ticket from Bath to Did before because as far as the train company's concerned, the train between bath to Did was only delayed by 30 min, not enough to claim a refund.

Then you have been given short shrift - did you submit both tickets when you made your claim?

 

[najaB]

I was only given 50% of the second ticket.

For example for bath to london the fare was something like (40+60) and I only got 30.

You should have received £50.

 

[Miafey]

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You should have received £50.

Unsurprisingly someone had the same problem before:
http://www.railforums.co.uk/showthread.php?t=70517

and please see post #10
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Thanks Mod for splitting this.

This was just mentioned as an example but having looked at the other post, especially the last post from a Mod, I'd be very interested to know whether that case has been solved and if so how.

 

[Chrisgr31]

If I read this right the OP says he is travelling on the 9.30 from A to C which goes via B. The train leaves A at 9.30 and is timetabled to be at B at 10.30, and C at 11.30.

The OP actually has 3 tickets one for the 9.30 from A to B, and one for the 10.30 from B to C.

What happens is the 9.30 train is late and gets to B at 11.00 and C at 12.30. Whilst on the face of it there might be compensation for the hour delay is it possible the TOC will say there was a train at 10.45 from B which got to C at 11.45 and you should have caught this and we announced you should and therefore no compensation?

Obviously he couldn't as he was on it on its inward journey but isn't it the passengers job to get themselves to the start point of their journey on time?

 

[najaB]

What happens is the 9.30 train is late and gets to B at 11.00 and C at 12.30. Whilst on the face of it there might be compensation for the hour delay is it possible the TOC will say there was a train at 10.45 from B which got to C at 11.45 and you should have caught this and we announced you should and therefore no compensation?

Since he is travelling using Advance singles it is highly unlikely that he would have been able to travel on the earlier service.

 

[island]

As a contrary example, my mum was delayed an hour and a bit on a four-part split between Paddington and Cardiff Central the other week and was sent £75 in RTVs by GWR having spent just over £30 for her tickets.

 

[maniacmartin]

Obviously he couldn't as he was on it on its inward journey but isn't it the passengers job to get themselves to the start point of their journey on time?

That would be true if each ticket was a seperate contract, but the National Rail Conditions of Carriage explicitly allow multiple tickets to be used on one journey (section 19). Therefore I would argue that it is the TOC's responsibility to get the passenger to the starting point of the second ticket.