Incorrect announcements - alighted at incorrect station

[sarahj]

Last night I was working a service from Seaford to Brighton, with a 377.
There was an issue with the pis in that while it worked fine going one way, comeing back it jammed, just listing the calling points, so i was having to do manual announcements.
Anyway, on the third trip, while we were sitting at Lewes during an advertised wait, it suddenly went, the next station is bishopstone.
So we set off, for our run to Brighton, calling at Falmer, mouslecoombe, London Rd and Brighton.
As we came to Falmer, I gave the manual aoouncemtn,We got to Falmer, and the doors would not open. I did the please wait, and after about 50-60 secs, the doors opened. We set off, came the mouslecoombe, again, i said so, doors would not open, took 40-50 secs to open. Now I know know what the issue is, etc, but as a result, we were at each station, for longer than normal.
Set off, came the london rd, well you know....and the same for Brighton.
But what this post is about, is one passenger who got off at London rd, came over and complained, that he wanted Mouselcoombe, but as it said the next station bishopstone (only on the displays) he missed the stop. I told him to cross over, and catch the next train back. But what got me is, I was making regular annoucements for each station, due to the fault we were at each station for longer than usual and each station was well lit as well.
Plus, I'd seen the pass get on at Falmer, so thats one stop to his station, 3 mins of journey time.
We cannot win.

SJ

 

[bb21]

But what this post is about, is one passenger who got off at London rd, came over and complained, that he wanted Mouselcoombe, but as it said the next station bishopstone (only on the displays) he missed the stop. I told him to cross over, and catch the next train back. But what got me is, I was making regular annoucements for each station, due to the fault we were at each station for longer than usual and each station was well lit as well.
Plus, I'd seen the pass get on at Falmer, so thats one stop to his station, 3 mins of journey time.
We cannot win.

SJ

Sounds like you did a fine job there but ran into an idiot, who if truly believed that the next call was Bishopstone, would have caught a train in the wrong direction.

 

[maniacmartin]

Is it possible to turn off the displays if they are incorrect?

 

[district]

Is it possible to turn off the displays if they are incorrect?

Yes - but I think it has to be done by the driver.

 

[455driver]

If the control panels or TMS (depending on unit) freezes then no you cant.

 

[Oswyntail]

The major clue would be the lack of a huge city in the vicinity... Possibly!

Unless, of course, the station at which you alighted was in a cutting. Are you familiar with Dewsbury? Besides, the massive size of the city o Leeds is not immediately apparent from the railway approaches, IMHO.

 

[Crossover]

I had a look while I was at Dewsbury on Saturday (I was on the Manchester bound platform) and actually, that info board only says "Information" and doesn't have a station name.

Thus, there are no signs under the shelters on that platform (two are at the Manchester end of the platform and there is one between the bridge and platform starter (signal))

The Manchester bound platform does have another one that "plugs the gap" if you are looking out of that side of the train.

That said, if you were looking out of the window on the approach to Dewsbury, I still thin you'd struggle to not see one of the two at that end given it was light

 

[rdwarr]

Sounds like you did a fine job there but ran into an idiot, who if truly believed that the next call was Bishopstone, would have caught a train in the wrong direction.

Perhaps they had their headphones on the "entertain the rest of the train" setting so didn't hear the announcements.