Incorrect announcements - alighted at incorrect station

[Chouette]

I'm currently sitting on a very cold Platform 1 at Dewsbury. I caught the 17:32 First Transpennine train from Manchester, intending to alight at Leeds for Sandal and Agbrigg. As the train was standing at Huddersfield, the announced that "This is Huddersfield. The next stop will be Leeds." . When I got off at the next stop, there were no signs visible on the platform with the station name. I realised it was not Leeds after I got off, but the train had left.

Due to a points failure at Ardwick, the next train to Leeds was not due for half an hour, which will cause me to arrive an hour late at my eventual destination.

I'm hopping mad at myself for making this mistake, but is there any point in complaining to First?

My starting station was Manchester Piccadilly, and it was the train PIS that made the announcement. The platform on which I couldn't find any signage was Platform 1 at Dewsbury.

 

[Crossover]

Dewsbury isn't that badly signed. To my knowledge there isn't a 1732 service at Dewsbury, so it was either the 1736 or a late runner on a special stop order
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Ignore that, 1732 from Manchester, I see.
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Still can't find one. Do you know where your train was heading? Looks like there have been a few delays this afternoon

 

[Chouette]

Dewsbury isn't that badly signed. To my knowledge there isn't a 1732 service at Dewsbury, so it was either the 1736 or a late runner on a special stop order
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Ignore that, 1732 from Manchester, I see.
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Still can't find one. Do you know where your train was heading? Looks like there have been a few delays this afternoon

Sorry about that, it was the 17:42 from Manc to Hull.

http://www.opentraintimes.com/schedule/Y00255/2013-04-08

 

[Crossover]

On a PC now - I noticed that the Middlesbrough train around the time you stated was running late and the Hull train behind it ended up leaving only 3 minutes behind.

The announcement you have quoted above sounds like the brief one on Class 170's and thus it ties in with the above - I am wondering if they did some jiggling around and didn't have the Middlesbrough service call but the Hull one did in its place, to keep the service regulated. It may alternatively just be a cock up on behalf of the system being programmed for the journey.

Either way, I'm not sure how familiar you are with the area, but Leeds is a somewhat larger station than Dewsbury.

This is p1 at Dewsbury, and I believe the board is still there near the waiting room and I think there is one further down the platform too. I'll be there tomorrow so I will try and remember to take a quick look
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Sorry about that, it was the 18:42 from Manc to Hull.

http://www.opentraintimes.com/schedule/Y00260/2013-04-08

Special Stop Order by the sound of it - Hull services don't tend to call at Dewsbury, so I think you have just been unlucky.
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The delays ongoing round Piccadilly may account for it in part, though someone with access to the various systems will probably be better placed to advise on why there was an SSO

 

[Chouette]

On a PC now - I noticed that the Middlesbrough train around the time you stated was running late and the Hull train behind it ended up leaving only 3 minutes behind.

The announcement you have quoted above sounds like the brief one on Class 170's and thus it ties in with the above - I am wondering if they did some jiggling around and didn't have the Middlesbrough service call but the Hull one did in its place, to keep the service regulated. It may alternatively just be a cock up on behalf of the system being programmed for the journey.

Either way, I'm not sure how familiar you are with the area, but Leeds is a somewhat larger station than Dewsbury.

This is p1 at Dewsbury, and I believe the board is still there near the waiting room and I think there is one further down the platform too. I'll be there tomorrow so I will try and remember to take a quick look
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Special Stop Order by the sound of it - Hull services don't tend to call at Dewsbury, so I think you have just been unlucky.
--- old post above --- --- new post below ---
The delays ongoing round Piccadilly may account for it in part, though someone with access to the various systems will probably be better placed to advise on why there was an SSO

Thanks, I'd be interested to hear - I got off between the information board and the stairs.

 

[Crossover]

So would I - doesn't happen that often.

Yeah, there definitely isn't one at the bottom of the stairs - I guess they work on people watching out the window on the way into the station.

I'm surprised nothing was said from the guard - unless the intention was for the stop to be a pick-up only in which case it may have been thought there was no need to announce.

As for whether to complain to First, I'd be intrigued to see what others think

 

[pinguini]

What if there was a visually impaired person on board who consequently got off at the wrong location, assuming sufficient signage was to be put in place at the station would make no difference. I would say to complain in my opinion.

 

[tsr]

I would be inclined to complain and request a refund. On the rare occasion that this sort of thing has happened to me, I have received free travel on the spot without quibble, once I have explained the situation, but I'm not sure how a refund request would play out.

 

[Clip]

What if there was a visually impaired person on board who consequently got off at the wrong location, assuming sufficient signage was to be put in place at the station would make no difference. I would say to complain in my opinion.

Indeed, though wouldnt there be an announcement to say we are now coming into Leeds?

Of course this is the sort of reason why I have discuss3ed the need to have announcements on board trains telling the stopping pattern because of this very reason but in most of the threads it has either been put out of mind with replies of 'What a load of rubbish' or the issue has not been addressed at all through no replies because of course there is no need for the announcements at all. :roll:

 

[Chouette]

In the cold light of morning, I realised that my tiredness last night had led to me picking out the wrong train from OTT.

It was the 17:42, not 18:42 (otherwise being in Dewsbury at 7ish woud have been quite a feat ) http://www.opentraintimes.com/schedule/Y00255/2013-04-08

Sorry for the extra confusion, but it doesn't make any significant difference to the stopping pattern.

As it happens, I was only delayed by half an hour in the end as the next train to Leeds turned out to be a Northern stopper that came into the platform next to my connection at Leeds. If I'd had to change platforms I wouldn't have made it, as it left Leeds straight after I got on.

 

[talltim]

Indeed, though wouldnt there be an announcement to say we are now coming into Leeds?

Only after the OP had got off

 

[Tibbs]

Indeed, though wouldnt there be an announcement to say we are now coming into Leeds?

Of course this is the sort of reason why I have discuss3ed the need to have announcements on board trains telling the stopping pattern because of this very reason but in most of the threads it has either been put out of mind with replies of 'What a load of rubbish' or the issue has not been addressed at all through no replies because of course there is no need for the announcements at all. :roll:

What you need is if the train is on a different route then the auto announcements should be switched off and the guard / whoever to do them manually, or indeed for none of the announcements to happen.

Announcing all the stations wouldn't have helped since according the the posts here the train was stopping somewhere it normally wouldn't, so would be missed out anyway, unless I'm misunderstanding the cause of the issue?

 

[Ferret]

Did the OP not think 'bugger me, this can't be right' when they got off?! An element of personal responsibility needed here methinks, being brutally honest!

 

[jon0844]

I've got off at the wrong station on the Victoria Line! Yes a tube line with the station name written about a billion times...

 

[silencio]

If somebody doesn't know what the Leeds station looks like and are told in advance that the next stop is Leeds, surely it's not their fault if they got off at Dewsbury.

 

[Ferret]

If somebody doesn't know what the Leeds station looks like and are told in advance that the next stop is Leeds, surely it's not their fault if they got off at Dewsbury.

The major clue would be the lack of a huge city in the vicinity... Possibly!

 

[silencio]

Oh yeah, please forgive me, train companies certainly dont have any responsibility to give their customers the correct information. My fault, sorry.

 

[Ferret]

Oh yeah, please forgive me, train companies certainly dont have any responsibility to give their customers the correct information. My fault, sorry.

My apologies, I forgot that railway companies were supposed to babysit their customers! Digital Doris sometimes makes mistakes - get over it!

 

[ANorthernGuard]

Oh yeah, please forgive me, train companies certainly dont have any responsibility to give their customers the correct information. My fault, sorry.

No but unless they are visually impaired do have a responsibility to look out of the train to see where they are (or is that just too much like common sense?)

 

[Ferret]

No but unless they are visually impaired do have a responsibility to look out of the train to see where they are (or is that just too much like common sense?)

I'll take a wild stab in the dark that there were umpteen pax on that train bound for Leeds who managed to alight at the correct station. Nuff said I think!

 

[185]

At that time in the evening, with a harshly bright train interior it would be fair to say you can barely see anything out of the window, so an easy mistake to make, especially if the PIS is set up wrongly.

If it was a special stop order, any competent guard would have picked up the PA, done one additional as soon as he got the stop order (at Picc?), one whilst stood at Huddersfield, and one whilst approaching Dewsbury. If the guard was in the train, there is an extra PA Handset inside the middle Guards panel (GOP).

Kathomatic's (she hates that!) voice does get on your nerves after a while, many guards do still ask the driver to isolate it..

 

[sheff1]

No but unless they are visually impaired do have a responsibility to look out of the train to see where they are (or is that just too much like common sense?)

If you can look out of a brightly lit train after nightfall and are able to see everything clearly in an unfamiliar location then think yourself fortunate that your eyesight is a lot better than mine and, I suspect, a rather large percentage of others as well.

 

[ffm]

The problem is regular on TPE Class 185s. As a reasonably regular traveller I have frequently overheard passengers asking the TM if the train is going to stop at Dewsbury,because the auto voice says 'next station is Leeds' on departing Huddersfield. The opposite problem, but a clear software issue, or timetable changed and someone forgot to tell the computers?

 

[IanXC]

As it happens, I was only delayed by half an hour in the end as the next train to Leeds turned out to be a Northern stopper that came into the platform next to my connection at Leeds. If I'd had to change platforms I wouldn't have made it, as it left Leeds straight after I got on.

So am I right in saying that your arrival at the destination station was not in anyway delayed specifically by these events?

 

[Chouette]

So am I right in saying that your arrival at the destination station was not in anyway delayed specifically by these events?

As I said in the bit you quoted, it was delayed by half an hour. Yes, that was partially due to the points failure compounding my initial mistake so not specifically down to my mistake. I confess I'm not quite sure what you're driving at here.

 

[ModernRailways]

If somebody doesn't know what the Leeds station looks like and are told in advance that the next stop is Leeds, surely it's not their fault if they got off at Dewsbury.

Exactly, especially if there was no announcement that the train would be stopping additionally at Dewsbury!
Although in saying that surely there would have been an announcement as the train doors would have been opened and so surely the guard would make an announcement?

 

[Chouette]

Exactly, especially if there was no announcement that the train would be stopping additionally at Dewsbury!
Although in saying that surely there would have been an announcement as the train doors would have been opened and so surely the guard would make an announcement?

I cannot say definitively that there was no announcement, as I am not the guard, but I definitely didn't hear one being made!

 

[W230]

I'll take a wild stab in the dark that there were umpteen pax on that train bound for Leeds who managed to alight at the correct station. Nuff said I think!

Exactly. How do passengers cope on services where there is no PIS/it's broken or even in the days before it? I'm sure they do just fine...

 

[Starmill]

Kathomatic's (she hates that!) voice does get on your nerves after a while, many guards do still ask the driver to isolate it..

Kathomatic? Seriously? Oh, that's good!

 

[jon0844]

Exactly. How do passengers cope on services where there is no PIS/it's broken or even in the days before it? I'm sure they do just fine...

They desperately ask other passengers if a FCC 313 all station train is anything to go by, where platforms are dark and signs unlit.

That said, there are new signs with bigger text at some now - but still, PIS comes in very handy for everyone, especially people who are unfamiliar with a route.