Please specify "some reason". Do you have a screenshot of the error?Does anyone know how we can sort this please? The retrieve your tickets option on the site just says they aren’t valid for some reason
Can you reset the password?and the app says wrong username and password despite us logging in with the details in the email from them.
It says ‘ticket is not valid’ - I don’t know the reason if that makes sense.Please specify "some reason". Do you have a screenshot of the error?
Can you reset the password?
Maybe you're using another booking code than they expect? Does the credit card statement show a booking reference?It says ‘ticket is not valid’ - I don’t know the reason if that makes sense.
Can you reset the password from the app?It’s odd because the password works on the website but not the app (wrong username or password is displayed on app), and neither shows ticket.
We used the invoice ID from the receipt. They couldn’t find our tickets on the system either. Not sure what happenedMaybe you're using another booking code than they expect? Does the credit card statement show a booking reference?
Can you reset the password from the app?
We tried resetting the password but then it said wrong usernameWe used the invoice ID from the receipt. They couldn’t find our tickets on the system either. Not sure what happened
That's not necessarily the same as the booking reference.We used the invoice ID from the receipt.
I don't know the EAV app or booking website (I need a VPN to reach the latter) but this sounds a bit like they have separate accounts.We tried resetting the password but then it said wrong username
That's not necessarily the same as the booking reference.
Does the credit card statement show a booking reference?
I don't know the EAV app or booking website (I need a VPN to reach the latter) but this sounds a bit like they have separate accounts.
No booking ref on the CC statement, and yes, seems GO EAV is circumvesuviana and the website is Campania Express only.Just a thought , is the system confused because you paid via PayPal? Are your contact details on PayPal the same as the website you purchased the tickets from?