Cornish Pasty
Member
Yesterday I was unfortunately on the 1110 GWR service out of Southampton Central. This train was only formed of 2 carriages.
It was utter carnage with so many people and cases.
We finally arrived into Salisbury 13 late.
This meant I missed my 1147 connection down to Whimple.
I enquired of the Station Manager what to do and he said " Give me a little while - I'll make a phone call "
He emerged a little while later clutching a duplicate docket and gave one each to the driver and the guard for the 1247.
He then told me that an additional stop had been approved for Whimple on the next train.
Absolutely outstanding customer service!!!!
As it happened I was the only person to leave the train there.
Word had obviously got out about an additional service from Whimple as there were other people waiting to board.
Many thanks to all involved.
It was utter carnage with so many people and cases.
We finally arrived into Salisbury 13 late.
This meant I missed my 1147 connection down to Whimple.
I enquired of the Station Manager what to do and he said " Give me a little while - I'll make a phone call "
He emerged a little while later clutching a duplicate docket and gave one each to the driver and the guard for the 1247.
He then told me that an additional stop had been approved for Whimple on the next train.
Absolutely outstanding customer service!!!!
As it happened I was the only person to leave the train there.
Word had obviously got out about an additional service from Whimple as there were other people waiting to board.
Many thanks to all involved.
