How to apply for a delay repay for Elizabeth line with a normal national rail e ticket?

[Class 317]

I have a ticket to South Greenford I need to apply to TFL for a delay repay due to late Elizabeth line services.

I can't see a way to this on the TFL website.

Can anyone help?

Thanks

 

[jfollows]

From https://tfl.gov.uk/fares/refunds-and-replacements/overground-and-elizabeth-line-delays

Paper tickets and National Rail smartcards​

If you travelled using a paper ticket or a National Rail smartcard and want to apply for a service delay refund, call us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply).

You may need a copy of your ticket during the application process.

 

[Watershed]

The other way is to send in a copy by post. In my view, TfL are making it deliberately difficult to claim what you are entitled to.

Note that TfL don't offer Delay Repay in the way that GWR and other TOCs do. For delays incurred on their National Rail services (Elizabeth line and Overground) they only offer a 'service delay refund' for a 30+ min delay, and even then only if the journey is entirely within the PAYG area and the delay is 'within their control' (which is ambiguously defined).

Otherwise you are reliant on the NRCoT minimum entitlement, which is to 50% of the cost of a single or 25% of a return, for a 60+ minute delay (regardless of the cause).

 

[Sonic1234]

I've had success before emailing (using the web form) TfL including the ticket and bank details for repayment.

The official advice is to post the ticket to TfL with a covering letter, and wait for a phone call for them to take bank details. Almost like they don't want you to claim!

 

[Starmill]

I have a ticket to South Greenford I need to apply to TFL for a delay repay due to late Elizabeth line services.

I can't see a way to this on the TFL website.

Can anyone help?

Thanks

Be careful what you want to actually claim for. If you weren't delayed by an hour or more, and you attempt to claim for a journey to South Greenford, you probably wouldn't be entitled to anything. Even if you actually are you may not get anything if that's how you claim.

For a Service Delay Refund, I'm usually approved without any ticket evidence needing to be submitted at all. Just phone them up and say you'd like to lodge a claim. If they want to see the ticket they can arrange how to do this themselves. Obviously you must keep hold of the ticket. This only applies to a journey just on London Overground or Elizabeth line services mind. It is slightly more generous than most compensation schemes in that you get all of the single fare for your journey back. They may try to give you half of a return ticket back though if you have one of those, even if it's less than the pay as you go single.

 

[redreni]

The other way is to send in a copy by post. In my view, TfL are making it deliberately difficult to claim what you are entitled to.

Note that TfL don't offer Delay Repay in the way that GWR and other TOCs do. For delays incurred on their National Rail services (Elizabeth line and Overground) they only offer a 'service delay refund' for a 30+ min delay, and even then only if the journey is entirely within the PAYG area and the delay is 'within their control' (which is ambiguously defined).

Otherwise you are reliant on the NRCoT minimum entitlement, which is to 50% of the cost of a single or 25% of a return, for a 60+ minute delay (regardless of the cause).

When I challenged TfL on the "within our control" restriction - arguing that the National Rail Conditions of Travel specify the exclusions TOCs can apply if they offer delay repay for sub-60 minute delays under their passengers' charter, and "not within our control" is broader than the specified "entirely outside the rail industry's control" - TfL climbed down when it got as far as the Ombudsman. They paid the claim plus a decent whack of compensation.

The delay we were talking about was caused by Network Rail (equipment stowed in the cess following overnight engineering work wasn't secured properly and ended up afoul the track). So a classic case of a delay within the rail industry's control but not the fault of the TOC. Every other TOC pays out for these. TfL paid out in my case rather than allow the Ombudsman to consider if their Conditions of Carriage are compatible with the NRCoT in this regard. (I'm surprised they didn't manage to get the NRCoT amended in the last round of changes to make them a special case).

Your mileage may vary.