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How to accept Settlement Offer

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Hi everyone

I am trying to contact greater Anglia to accept their offer. I have called the number (08700679845) however the call will not connect.

Any advice is welcome
Thanks
 
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Snow1964

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087 prefix numbers are premium rate, and often not included in call plans.

If the phone you are using excludes the higher rates calls, it won’t connect. This is to stop the bill payer from getting unexpected charges.

You need to find a landline where they are included in plan, or borrow a phone from someone that has enabled these calls.

To be honest, charging to make a settlement on top of the admin fee is not acceptable in my view
 
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Joined
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Location
Essex
I received a Single Justice Procedure Notice with a Settlement Offer. My goal is settle outside of court via the offer. The letter instructed to call the number 087 number.
 

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WesternLancer

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What a rip off - a high charge number that many people can't even use and no alternative option available. I'd actually take this up with Transport Focus.

Meanwhile - Know anyone with a landline?
 

ChewChewTrain

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What a rip off - a high charge number that many people can't even use and no alternative option available. I'd actually take this up with Transport Focus.
It is pretty grubby. Earlier, I spent a while trying to find a current geographic number. There are a couple of similar old ones, so they’re apparently in the habit of changing it when “too many” start using it. I did try guessing what the current number would be, but no dice. It’s more than possible that others could succeed where I failed (in which case they may wish to PM the number to the OP rather than posting it here).

For those unaware, a portion of the per-minute charge for these more expensive numbers goes to the call recipient (which is why they’re never included in flat-rate plans). So it’s essentially a stealth extra fee on top of the settlement amount, imposed on those who are usually desperate to avoid court and often hard-up.

While I don’t want to be too “bleeding heart” on behalf of those suspected of ticketless travel, it would be more honest to simply add an “IRCAS fee” onto the settlement, thus cutting out the phone company “middleman”.

At least the line’s automated nature means callers won’t be put on hold for long periods (I assume…) Still, this doesn’t do much for the arguably somewhat questionable reputation of IRCAS, and perhaps pressure could indeed be brought on them to change it.
 

WesternLancer

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Joined
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It is pretty grubby. Earlier, I spent a while trying to find a current geographic number. There are a couple of similar old ones, so they’re apparently in the habit of changing it when “too many” start using it. I did try guessing what the current number would be, but no dice. It’s more than possible that others could succeed where I failed (in which case they may wish to PM the number to the OP rather than posting it here).

For those unaware, a portion of the per-minute charge for these more expensive numbers goes to the call recipient (which is why they’re never included in flat-rate plans). So it’s essentially a stealth extra fee on top of the settlement amount, imposed on those who are usually desperate to avoid court and often hard-up.

While I don’t want to be too “bleeding heart” on behalf of those suspected of ticketless travel, it would be more honest to simply add an “IRCAS fee” onto the settlement, thus cutting out the phone company “middleman”.

At least the line’s automated nature means callers won’t be put on hold for long periods (I assume…) Still, this doesn’t do much for the arguably somewhat questionable reputation of IRCAS, and perhaps pressure could indeed be brought on them to change it.
Yep - if they want more money out of the process they should juts increase the fee they ask when offering a settlement. Then just use a basic landline number people can pay on.
 

island

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For those unaware, a portion of the per-minute charge for these more expensive numbers goes to the call recipient (which is why they’re never included in flat-rate plans). So it’s essentially a stealth extra fee on top of the settlement amount, imposed on those who are usually desperate to avoid court and often hard-up.
Not the case for 0870 numbers.

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That doesn't seem to offer an online option. Could you phone from a phone box if you can find one? Take plenty of £1 coins...
Indeed. Calls to 0870 from a BT pay phone cost 90p for the first minute and 50p for each minute thereafter. Cheaper than calling a mobile, mind...
 

island

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OFCOM stopped revenue sharing on 0870 in 2009, so yes it is (very) out of date.
 

Mawkie

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OFCOM stopped revenue sharing on 0870 in 2009, so yes it is (very) out of date.
I realise we've careered of course here, but I think OFCOM are still endorsing revenue sharing (Web page dated Aug 2022)


"These service numbers are used by organisations for sales or enquiry lines. The cost of calling 087 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling.

The service charge for calls to 087 numbers is between 0p and 13p per minute. The service charge must be clearly displayed wherever the phone number is advertised or promoted.

The access charge – which is additional to the service charge – will vary depending on your phone company, and can range from 8p to 67p per minute."
 

Mawkie

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The paragraph you're quoting applies to 0871/0872.
Confusingly, OFCOM reference 0870 specifically in the first line of that paragraph and make no reference to 0871/0872 numbers - however, I'll bow to your greater knowledge.

If not revenue generating, what benefit is there to a company in maintaining an 0870 number?
 

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island

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None, which is why very few of them are going around anymore. The vast majority have migrated to 0370 if they like their customers, or 0844/0871 if they don't.
 
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