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How is Grand Central fairing these days ?

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General Zod

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Hi folks,
I'm going up to the North East to spend Christmas with friends and am seriously considering trying the Grand Central option from London Kings Cross. I would just like to know what loadings, comfort levels and general train reliability like these days ? As there are only a handful of trains each day I really wouldn't like to be bustituted over the Xmas period if there are HST failures or cancellations. If that were the case would my ticket be honoured by another TOC to York / Darlington and then by East Coast trains back to London ?
Z
 
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OMGitsDAVE

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They seem to be doing pretty well, saw the northbound and southbound services between Hartlepool (10am - 11am), and they were both pretty full! Seem to be doing well.
 

dk1

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Whenever problems occur GC do their best & run a mear-normal timetable York to Kings Cross. Their staff are on hand to provide tickets for East Coast trains to London. Have not heard of passengers having to suffer road transport when alternative rail services are available.
 

87031

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Grand Central service is very good friendly staff and Paxman HSTs!
 

GNERman

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Grand Central are doing well at the moment, the new fourth path service is in operation and is going smoothly, recently most services have been without hassle and the trains are doing well.
 

Adam_Harrison

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Grand central is the best option to choose i would say, really comfortable, cheap fares, really friendly staff and very reliable. :)
 

GNERman

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I'm touching a lot of wood at the moment as I ask this...

How are the 180s getting on? :p

Very well I hear, no major problems from 105 or 112, each have been working regularly at the moment, with 105 getting a repaint whenever 114 is ready, repainted and refurbed... (nice repetition there :))

Grand central is the best option to choose i would say, really comfortable, cheap fares, really friendly staff and very reliable. :)

Always has been like this and this has been maintained well...
 

General Zod

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Thanks Gents !
This looks like a rousing endorsement. It's very good news that after early teething troubles GC are doing well and are receiving such overwhelming praise. Good luck to them and WSMR ; the bigger TOCs should take note as to why the former have such good customer satisfaction levels.

Are the Kings Cross platforms to the GC / East Coast trains now gated ? If so will I have to buy my GC ticket from the ticket office and hence spend time waiting in a queue or can I ask the staff to let me through the gates and onto the GC train where I will be offered a choice of tickets for my journey ?


z
 
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BOSCH

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Thanks Gents !
This looks like a rousing endorsement. It's very good news that after early teething troubles GC are doing well and are receiving such overwhelming praise. Good luck to them and WSMR ; the bigger TOCs should take note as to why the former have such good customer satisfaction levels.

Are the Kings Cross platforms to the GC / East Coast trains now gated ? If so will I have to buy my GC ticket from the ticket office and hence spend time waiting in a queue or can I ask the staff to let me through the gates and onto the GC train where I will be offered a choice of tickets for my journey ?


z

There are no gates at present only east coast staff checking tickets for their own trains,if our train is alongside an east coast one you advise ticket staff that you are travelling with GC and will be purchasing one onboard ;)
 

yorkie

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Are the Kings Cross platforms to the GC / East Coast trains now gated ? If so will I have to buy my GC ticket from the ticket office and hence spend time waiting in a queue or can I ask the staff to let me through the gates and onto the GC train where I will be offered a choice of tickets for my journey ?


z
If the company operating the train advertises that they sell on board, no-one can stop you doing that. This applies to both railtours and open access TOCs. For example, there are barriers at Marylebone but if you say you are going for the WSMR they let you through.

I once had someone at Southampton try to deny me entry to a Pathfinder tour. He wasn't going to let me through so I just walked past him as the train was pulling in, and invited him to ask the people who ran that train if he had any concerns. He seemed quite shocked at the arrival of the Class 37s and Mk1/2s and was desperately seen trying to get Pathfinder's authorisation to apprehend me. He was sooo disappointed :lol:

Also had arguments at London Bridge and various other places with people who don't seem to understand the concept that another operator may be using the station. They have no right to deny you entry to another operators' trains unless the other operator has given them permission.

I don't think East Coast would try to stop you though. Those days are over, but I heard reports of them trying in the early days and people just walked past them and challenged them to try to stop them, and of course they couldn't. I believe complaints were made to GNER and the malpractice stopped, presumably the jobsworths were given a warning.

Another thing that has stopped as far as I know, is GNER tried to do counts of GC passenger numbers. Although they were not allowed to do this on board, they tried to get round that by peering through the windows at York station.

Some employees of franchised TOCs just need to be told to accept open access operators and railtours, perhaps they see their little empire under threat. Well, tough! And it gets them nowhere. GNERs reputation was badly tarnished by the major wobblers some of their staff threw due to Grand Central being given track access rights.

Grand Central are doing well, and the numbers on board the trains seem healthy. Sadly I still book AP tickets on East Coast due to the fact they're a lot cheaper if you book far enough in advance, £10 on EC vs £30* on GC and without the guarantee of a Valenta... but once you get nearer the time of travel the East Coast advance fares become daft and you may as well get a walk-on ticket with GC! I'm happy to pay extra to use GC, but not three times extra when I know my travel plans well in advance.

I wish GC well, but I think their fare policies are in need of improvement, e.g. advance purchase, and it is still cheaper to buy an inter-available ticket York-Hartlepool than the GC only if returning the same day.

(* Advance fares aren't really available on GC, but £30.50 is what is quoted when you go to http://www.mobitix.thetrainline.com/GC/advancepurchase.aspx - this price is half the walk-on return price without any discounts available and is rather pointless)
 

robertclark125

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In fact, by law, you need a platform ticket to pass through the barriers. These are cheap to obtain though. Once you've got it, then you can proceed through as normal. I should point out, I can understand the reluctance of people to let you through the barriers; there are security issues of course (this seems to be the bog standard excuse now!), and of course, what's to stop you going on and not buying a ticket?
 

Oliver

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I was at the barrier at Kings Cross on 4th Nov when the 09:12 from Sunderland arrived. I counted ~115 passengers leaving the train, a 180. I guess the capacity of a 180 is about 300, so it was well under half full; you can see why they would prefer to run a 180 to an HST. The Hull Trains service arrived a couple of minutes later and I counted ~120 off that.
 

Techniquest

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I've probably asked before, but I'd like to be ultra sure as I'm going to be needing a back-up plan for Friday me thinks. If all goes to plan, I'm going to have a tight enough connection as it is (1845 arrive Victoria Coach Station, 1915 ideal latest arrival at KGX) so my question is:

As a Y-P holder again now, and as I seriously doubt I'll have time to get my GC ticket before boarding, will I still be entitled to Y-P discount when buying a GC only ticket on board? I'd buy and collect before I get anywhere near London, but I'm not willing to do so in case a 180 comes in!
 

spoony

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I've probably asked before, but I'd like to be ultra sure as I'm going to be needing a back-up plan for Friday me thinks. If all goes to plan, I'm going to have a tight enough connection as it is (1845 arrive Victoria Coach Station, 1915 ideal latest arrival at KGX) so my question is:

As a Y-P holder again now, and as I seriously doubt I'll have time to get my GC ticket before boarding, will I still be entitled to Y-P discount when buying a GC only ticket on board? I'd buy and collect before I get anywhere near London, but I'm not willing to do so in case a 180 comes in!

Think so. They accepted my girlfriends Y-P card for a Sunderland - York return we did last year.
 

yorkie

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You can buy the full range on board as if you were at a ticket office. If it's on the machine they'll sell it (for obscure tickets you may need to help them out a bit! e.g. unusual rovers/travelcards/excesses)
--- old post above --- --- new post below ---
In fact, by law, you need a platform ticket to pass through the barriers. These are cheap to obtain though. Once you've got it, then you can proceed through as normal. I should point out, I can understand the reluctance of people to let you through the barriers; there are security issues of course (this seems to be the bog standard excuse now!), and of course, what's to stop you going on and not buying a ticket?
This is not true, and it's down to the railtour / open access operator to sell you a ticket. It is not the concern of the barrier staff of the franchised TOC what happens on board a railtour / open access operators train. If they want to follow me to see that I get on board the train then they can do, but they can't then follow me onto that train and interfear with that operators train. That's like a bus company going onto another bus operators' bus, or getting in a taxi, and demanding that the bus driver or taxi driver charges the person. Quite simply it's not their business.

The last time I recall encountering barriers on a railtour was at Bristol Temple Meads, and Bath, we just said we were there for the tour and got no argument back. That's how it should be! There would be no point in asking us for tickets as we are not obliged to show them, and many operators do not issue individual tickets anyway although that's beside the point.
 

Lampshade

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Can you quote the relevant law, please? Is it a current law? There are many stations with ticket barriers which no longer sell platform tickets.

It's because London Marylebone is a Compulsory Ticket Area.

DfT said:
A CTA is an area at a station, usually the platforms and any footbridge, subway or circulating area linking the platforms, in which everyone must have a valid ticket or platform ticket, even if they have not travelled yet or are not going to travel.
 

yorkie

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I've heard reports of people being waved through barriers at MYB to buy on WSMR - is this not the case?

Also, was everyone on the Merry-le-Bone railtour breaking the law? If so, I wonder when the court case is? ;)

I suspect there is a rather big exception to that byelaw ;)
 

Techniquest

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You can buy the full range on board as if you were at a ticket office. If it's on the machine they'll sell it (for obscure tickets you may need to help them out a bit! e.g. unusual rovers/travelcards/excesses)

Thanks, that puts my mind at ease. Although the worry of not making it from Victoria CS to Kings Cross in time is causing me no end of worry!
 

General Zod

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I'm in a similar situation. I have a railcard and will be travelling on 23rd Dec so will be laden with a rucksack, a holdall and a large bag of Christmas pressies. The last thing I want to do is be stuck in a long ticket queue at Kings Cross shuffling all that lot about with me.
 

jopsuk

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I'm in a similar situation. I have a railcard and will be travelling on 23rd Dec so will be laden with a rucksack, a holdall and a large bag of Christmas pressies. The last thing I want to do is be stuck in a long ticket queue at Kings Cross shuffling all that lot about with me.

Buy in advance? You already know what day you're travelling. Just because you might not save any money, if you buy from somewhere with free postage and no card charges (ie not thetrainline) then you've got nothing to lose.

Even better if you're able to reserve a seat, what with the 23rd being one of the busiest days on long distance services- I think all the EC services are "reservations recommended" that day, don't know about GC but I'd imagine they'll be rammed too.
 

BOSCH

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I was at the barrier at Kings Cross on 4th Nov when the 09:12 from Sunderland arrived. I counted ~115 passengers leaving the train, a 180. I guess the capacity of a 180 is about 300, so it was well under half full; you can see why they would prefer to run a 180 to an HST. The Hull Trains service arrived a couple of minutes later and I counted ~120 off that.

Oooooh,covert passenger counter for East Coast !!!;)
 

Flyboy

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Can anyone explain why there's an alcohol ban on Grand Central services on 5th & 6th December?

Good move in my view, alcohol is the bane of British society at the moment so thank God opinions to it are changing.
 

Royston Vasey

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Can anyone explain why there's an alcohol ban on Grand Central services on 5th & 6th December?

Good move in my view, alcohol is the bane of British society at the moment so thank God opinions to it are changing.

These things are usually railway bye-laws for sporting or other events where large numbers of people may be travelling and alcohol would exacerbate crowd control problems.

West Ham v Man Utd is on 5th December, both clubs have a certain hooligan element so there may be a blanket ban on booze on all Intercity services into and out of the capital.

It's also Fulham v Sunderland on 5th. So it could alternatively be GC's management deciding they don't want any trouble on the way to/from Sunderland.
 

Flyboy

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Ahh I see, thanks RV. I'm not a football fan hence not being able to put 2 and 2 together regarding the alcohol ban and the Sunderland match.
 

Royston Vasey

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Ahh I see, thanks RV. I'm not a football fan hence not being able to put 2 and 2 together regarding the alcohol ban and the Sunderland match.

It's probably a blanket byelaw thing on the ECML (and presumably WCML too) for the West Ham game. I suspect that, unlike the authorities, GC would probably treat Sunderland fans as adults and serve the alcohol if not prohibited to do so.

Incidentaslly they sponsor advertising hoardings at the Stadium of Light, and I think St James's Park too.
 
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