How does one reset their Deutsche Bahn Web Site password?

[infobleep]

I have forgotten my Deutsche Bahn password for their Web Site.

When I go through the process of resetting it I get the following message:

Two-step verification​

Use the code generated by your app to register.

I'm not sure which app they are referring to and I don't have any two-factor authentication set up in my Google authentication for the site. Nor do I have a DB app installed.

It's possible I didn't get up an account I guess, although I did get e-mails referring to a timetable change and the e-mail for resetting my password reads as follows but note I got it translated into English.

​

​ ​ ​ ​ ​ ​ ​ ​ Account Activity: Reset Login Information ​ ​ ​ Hallo, ​ ​ ​ We have received a request to reset your login data for your customer account. Click on "Reset login data". ​ ​ ​ Reset login data​ ​ ​ ​ Forgot your username? If you have forgotten your username, please reset your password anyway. You can then view your user name in your customer account under "Login data". ​ ​ ​ Please note: For security reasons, this link is only valid for 60 minutes and then expires. In this case, please request a new link via "Forgot login data".

 

[dutchflyer]

Do you use the site on your fone or on a laptop/computer?
Note that since last week they have started a new generation, called next.bahn and this has also given me some problems when still trying to log in to old style account.

 

[infobleep]

Do you use the site on your fone or on a laptop/computer?
Note that since last week they have started a new generation, called next.bahn and this has also given me some problems when still trying to log in to old style account.

Originally on the computer I suspect but now on my phone.