Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
I think it depends on how early the trains leaves, and how long it is until the next service. If it leaves a minute early I'd say that's acceptable as there could easily be a few seconds difference between PIS screens (if there are any) and the watch being used by the conductor. However I have seen on more than one occasion at Wakefield Westgate where East Coast staff have begun the despatch procedure 2-3 minutes before the scheduled departure time which has led to the train leaving early.
If a train departs 2+ minutes early and it is 30 or more minutes until the next service would they be entitled to Delay Repay?
If it's only a problem if it affects the majority not the minority you could argue nothing is really a problem and there's no need to order any new trains, make any station improvements etc.
It's not just a minority though, it's such a small minority of trains affected that the number's already close to zero - yes, it's still a problem for those who are left behind and whoever's responsible for the error, but it's hardly a significant industry-wide problem worthy of solutions on the scale of some of those proposed above!
It's not just a minority though, it's such a small minority of trains affected that the number's already close to zero - yes, it's still a problem for those who are left behind and whoever's responsible for the error, but it's hardly a significant industry-wide problem worthy of solutions on the scale of some of those proposed above!
I was thinking that. Surely the most appropriate course of action could be an informal poke to those who did it just to remind them to double check diagrams/watches.
Surely the only time it needs major action is if either someone is doing it regularly or there is station/diagram where there are regular problems. But even then it doesn't need industry wide solutions!
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.