Helpful Ticket clerk at Victoria

[cambsy]

I dont know if correct part of forum, so feel free to move, Yesterday Tues 13th March, I went to buy my tickets London-Brighton[Gatex valid] return and Brighton-Cambridge return, after some helpful advice, I ended up with a Network card and the returns for just 6.00 more than just the returns, the ticket clerk was really helpfu, took his time and to me he went beyond normal service expected, so big up to him, I left a happy customer, with a Network card for the year, just like to post a positive story, that some staff go beyond what is expected of them.

 

[rebmcr]

Please submit this to Southern, who I believe operate that ticket office. Official staff praise can go on their file and is a really good way to say thank-you!

https://www.southernrailway.com/help-and-support/contact-us/good-customer-service##

 

[whhistle]

Rememeber, there's no commission for Ticket Offices.
Most will try and be as helpful as possible and advise purchasing a Railcard may be cheaper - even for that one journey.
But yes, make sure this gets sent to Southern too!

 

[Steptoe]

I was well off-patch yesterday at Markinch station to pick up a timetable to plan a day out in Edinburgh; the ticket clerk called out to ask if he could help me with anything; asked me if I had a railcard, he then gave me the departure times of trains, the cost of a day return, and the time of the last off-peak return.

The only issue I have is that he was based in a newish station building while the original one was locked and shuttered (obviously due to current accessibility issues as the original was at road bridge level!)

 

[stuart]

It's good to hear some positives for a change. Personally I believe in giving praise where it's due as well as criticism - on my last but one VTEC journey I sent two emails to their customer service team, one praising a member of the onboard crew and a second criticising another. If we could all remember to give credit where it's due, the world might be a happier place and perhaps - just perhaps - more notice might be taken of criticism when we do have to give it.