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Help?

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Help?

I was on the elizabeth line and i received a fine as I was out of London and showing a 11-15 oyster wasn’t valid(had no idea then but now i know). The ticket inspector said I should appeal so I did but they still haven’t given my case to someone and its almost time until my fine doubles. What should I do? Is there a number or email to call? I showed my oyster so I could be let through at Abbey Wood.
Thank you
 
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transportphoto

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How old are you? Is it your Zip card?
 

transportphoto

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Where was your journey from and to, and where did the discussion with the inspector take place?

Can you photograph, anonymise, and upload a copy of your fine? :)
 
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Abbey Wood to Reading and it was done on the train when he gave me the receipt
 

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Hadders

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When did your 11-15 Zip Card expire?
 
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30th september like every other 16 year old that has one but the website is down so no one can order a new one now.
 

MarlowDonkey

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Help?

I was on the elizabeth line and i received a fine as I was out of London and showing a 11-15 oyster wasn’t valid(had no idea then but now i know)
Oyster is only valid as far as West Drayton. So you would have needed to buy a ticket in some manner from West Drayton to Reading. Aren't there signs on Elizabeth Line stations or trains reminding passengers of this?
 
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Oyster is only valid as far as West Drayton. So you would have needed to buy a ticket in some manner from West Drayton to Reading. Aren't there signs on Elizabeth Line stations or trains reminding passengers of this?
There wasn’t any signs about that on my station when I got on the train
 

John R

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Ahhh I had my headphones on
IIRC, the announcements are duplicated on the scrolling screen. But I can see that if you have no reason to look up at the screen (which IMO is often a visual distraction, and rather annoying) then you still wouldn’t have been made aware.
 

Spaceship323

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IIRC, the announcements are duplicated on the scrolling screen. But I can see that if you have no reason to look up at the screen (which IMO is often a visual distraction, and rather annoying) then you still wouldn’t have been made aware.
I'm from Warwickshire and I know that a zip oyster isn't valid at Reading, I would have thought a "local" would know or could find out before making the journey?
 

MarlowDonkey

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I would have thought a "local" would know or could find out before making the journey?
I suppose you need a sense of geography. One rule of thumb is that Oyster is not valid outside the M25. Another slightly perhaps more reliable one is that it's not valid outside Greater London. There are maps at all stations showing the zones which also highlight some exceptions such as the outer reaches of the Metropolitan Line.
 

John R

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I'm from Warwickshire and I know that a zip oyster isn't valid at Reading, I would have thought a "local" would know or could find out before making the journey?
But you are a contributor to a rail forum, so shouldn’t assume that everyone has the same knowledge as you.

Remember the OP was on a TfL operated service, and so whilst we can say “you should have known or checked”, this is one of the few instances where I can see that someone could make an assumption that their Zip card was valid. It’s not like they were half way to Bristol or even on a GWR service to Reading.
 

kristiang85

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I'm from Warwickshire and I know that a zip oyster isn't valid at Reading, I would have thought a "local" would know or could find out before making the journey?
Maybe , but if they don't use the train often and get on a train such as the Elizabeth Line that's valid in London then it's understandable that's it's confusing. Especially when you come from the London end and never have to leave the train.
 

FastItinerary

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A few helpful factors for OP which haven't been raised yet, but might differ from other cases for adults seen on the forum and might help:

- TfL's policy (https://tfl.gov.uk/cdn/static/cms/documents/revenue-enforcement-and-prosecutions-policy.pdf) is that those under the age of 18 will not normally be prosecuted unless an offense is of a serious nature, which from what you've described doesn't sound like it's the case.
- Another TfL policy (https://tfl.gov.uk/cdn/static/cms/documents/penalty-fares-appeals-policy.pdf) means that since you've submitted an appeal for the penalty fare, the 21 day clock for the discounted rate has stopped. A new clock will start it the first-stage appeal you submitted is rejected.

For the future, Oyster isn't valid for use between West Drayton and Reading on the Elizabeth line - if you're travelling that far in the future, you'll either need to use a Contactless payment card (which would be a full adult fare I believe), or purchase a traditional rail ticket. If planning to make this journey frequently, purchasing a 16-17 Saver or 16-25 Railcard might be worth it for the discount!

You should also note that not paying this penalty fare (if the appeal you made is unsuccessful) would be a breach of TfL's Young Person's Behavioural Code (found at https://tfl.gov.uk/fares/free-and-discounted-travel/rules-of-travel-for-under-18s), and hence could result in your future entitlement to a 16+ Zip Card being withdrawn. Losing that discount is likely to add up to a lot more than the penalty fare amount in the long run!

I would personally wait until you receive a response to the appeal you submitted. If the appeal is accepted, the issue should be resolved - if not, it may be worth considering either raising a second-stage appeal or paying the penalty based on the advice of others here.
 

island

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When did your 11-15 Zip Card expire?
Due to the TfL hack, all Zip cards that expired this year are being accepted up to 31•DMR•24 by visual inspection at the gateline. There is no issue here of travelling with an expired card, only that the card was used beyond the geographical limit of its validity.
 
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