Gwr Repay

[Padre]

Hi,
I use I monthly season ticket from Essex to Reading. Last leg is Paddington to Reading. I got there at 7:30AM and there where no trains leaving for at least 1 hour while I was there when I decided to cancel my trip.
I have opened a GWR repay claim(since my purchase was with them!) but got decline because Elisabeth line was working(it was not, no train where for going westbound for at least 1 hour while I was in Paddington).

If I'm paying for a 27 minutes fast train why they are asking me I could have gone on 1 hour journey instead, a much slower service?

 

[Mcr Warrior]

@Padre. Welcome to the forum. What was the date when you experienced the above problem(s) with your journey?

Presume you didn't get to Reading on that particular day?

 

[AlterEgo]

Could you give us the journey details? Date, start and end stations, time of the train you tried to take from Paddington, and the length of delay you claimed for?

 

[Padre]

Hi all thanks for the replay.

Date was Thursday 27th of June.

I normally take 7:48AM train to Swansea and get off at Reading. I haven't made it to Reading at all I have given up after 1 hour of waiting and no services running especially as they said they expect it to last until 11AM.

I have attached 2 photos, I was in Paddington at 7:30 and the display screens weren't even illuminated, the second one was one of the screens showing all the cancelations.