GWR refund

[thw6]

Hi I bought an advance journey from Exmouth train station but mistakenly gave the day I'm coming back rather than going. After leaving the station 2 mins later checked my tickets went back to correct and was told no refunds.

This rule is ridiculous - there should be at least a 24 hour grace period

 

[AlterEgo]

Very poor of the booking office. There is often an unofficial 20 minute grace period at booking offices - but it is unofficial.

 

[gray1404]

Very poor. Were you not told you can alter the date for a £10 fee plus any difference in fare?